Remediation Analyst

Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?Job DescriptionThe Remediation Analyst role will support the analysis and end to end delivery of remediations impacting TAL customers as well as internal stakeholders. The role is responsible for analysing customer impact due to a remediation and supporting the broader team in the development and delivery of customer remediation activities, including root cause analysis and rectification strategy. The role will work closely with key stakeholders across the TAL business to support the implementation of remediation initiatives within the
Individual Life Remediation function. Particular focus is given to ensuring effective customer outcomes in line with TAL's Customer philosophies within the risk management framework.
The Remediation Analyst is responsible for facilitating working groups and workshops to obtain stakeholder engagement and ensure appropriate business oversight and accountability, as well as driving remediation outcomes through the working group discussions.In this role you will:

• Conduct root cause analysis of identified risks in consultation with the business.
• Work with stakeholders during remediation analysis to ensure development of a sound remediation approach and agreement on scope.
• Support the formulation of strategies and implementation plans for key corrective actions and preventative controls, including obtaining relevant approvals.
• Ensure high quality of data and record keeping which will support ad hoc remediation reporting as required.
• Work closely with DnA or SME's to request/refine data extracts for remediation scope analysis.
• Conduct data-based analysis to determine remediation volumes and financial impact to customers/business.
• Support the frontline business by developing FAQ's, Facts Sheets, and other supporting training documentation.
• Support Training and Development Teams with roll-out of new processes that have been recommended due to a remediation.
• Liaise directly with the operations team to ensure that all customer impacting items are remediated within agreed timeframes, including contact with the customers.
• Support Marketing teams to develop appropriate communication strategies and assist in drafting of communications as well as testing where required.

Qualifications

• 3+ years' experience within the financial services/life insurance industry
• Familiarity with the Individual Life business unit and TAL-wide procedures, policies, and guidelines
• Strong understanding of the life insurance industry including detailed operational knowledge
• Computer literacy and a good knowledge of relevant software including MS Excel & PowerPoint
• Experience with a life insurance administration and workflow system
• Excellent written and verbal skills in order to articulate technical issues to key business stakeholders
• Strong data analytical skills
• Effective influencing and negotiation skills
• Adept at problem solving
• Familiarity with the relevant regulatory and legal compliance requirements (e.g. APRA/Life Act) of a life insurance company
• Experience owning a process to be able to independently manage a work stream
• Experience working in projects including Business Analysis, Project Management or as an SME
• Experience working in a financial remediation or operational risk & compliance role.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.Additional InformationAt TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with usTo provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at ourWe acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.#LI-HybridEveryone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.