Remediation Analyst

Job Requisition ID: 35814This is your opportunity to join Deloitte's growing Forensic Managed Services team in Bendigo as part of a call taking response team of qualified professionals providing support to the larger forensic team as required.Our client base includes many large corporates and household names along with smaller companies and key internal stakeholders. Our forensic group works on large projects which from time to time need additional staff to assist clients' customers. The requests from our clients and their customers can be many and varied. This role involves assisting in answering those requests.The ideal candidate will have:Excellent verbal and written communication skills, including the ability to provide immediate responses to queries over the phone.The ability to remain calm in stressful/busy situations and to work well under pressureThe ability to work as part of a Team responding to clients and key stakeholders through the management of phone enquiries, collection of information and responding to requests for information on ongoing projects.The ability to understand and grasp new concepts and processesThe ability to assess the value of requirements, and prioritise a backlog, to ensure work focuses on meeting client deliverables and maximising value in line with the business and product strategies.Ability to pay attention to detail and gather accurate responses from stakeholders and to collate the information as required for ongoing reporting purposes.A good working knowledge of the Microsoft Office Suite (including proficiency in Excel)The role would suit a person who was flexible and prepared to work irregular hours.About your experienceYou will have excellent communication and customer service skills (written and verbal) with active listening skills. You will be self-motivated with a high level of attention to detail, ability to identify inconsistencies and areas for process improvement. A tertiary qualification would be helpful.Why Deloitte?At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they're in control of where and how they work, designing their work week around their client, team and personal commitments.We help you live and work well. To support your personal and professional life, we offer a range of , including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.Next StepsSound like the sort of role for you? Apply now, we'd love to hear from you!By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.