AddressWhat makes us Qlik
Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone - at any skill level - the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating in over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on - we may be looking for you!
The Customer Success Organization (CSO)
Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction. Understanding our customer's needs, creating the right engagement for the right customer at the right time is key. The Customer Success Organization consists of Global Support, Customer Success Management and Operations, collaborating as one team to ensure we understand customer needs, consumption, and outcomes, to create, deliver and manage a set of offerings that result in highly successful and loyal customers.
The Renewal Account Manager role
As a Renewal Account Manager, you will work cross functionally at Qlik and directly with your customers to drive renewal sales of our Qlik subscription software. You will be responsible for identifying/mitigating risk, accurate forecasting, driving upsell/cross-sell, and creating a consistent and favorable customer experience.
The Renewal Account Manager is a member of the Global Renewal Sales organization. We are expanding this team because of the increase in volume and revenue for our business! This truly is a growing organization and is a critical role vital to our corporate strategy for NRR Growth.
We offer a flexible and exciting work environment, and plenty of opportunities for you to grow as a professional and as an individual. The job involves active participation, teamwork & collaboration to meet the business needs in an international challenging, dynamic, environment.
Responsibilities include, but not limited to:
- Lead the customer facing renewal sales cycle from 6+ months out of renewal date to close.
- Develop successful relationships with your existing customers and partners
- Drive ARR growth and exceptional renewal rates through Qlik's value driven proposition
- Accurately maintain a rolling 6-12 month forecast for your accounts
- Work cross-functionally with Sales, Customer Success, Onboarding & adoption to create a collaborative and cohesive customer experience.
- Utilize data to drive informed decisions for your customers and your territory.
- Identify "at risk" customers, their root cause for risk, and leverage Qlik's internal and partner resources to drive positive outcomes.
Skills and qualifications for this role include:
- Ideally over 5 years in renewal sales, account management, inside sales, or field sales experience.
- Strong Track record of achieving & exceeding Quota/KPI based roles.
- Experience in negotiating enterprise contracts, leveraging financial & contractual levers, and driving value through solutions.
- You're Highly analytical and organized.
- You love winning people over and are a negotiator and influencer.
- You don't back down from conflict and are adept at conflict resolution.
- You like to learn how things work, and LOVE to figure how to improve upon those changes.
- You have been described as someone who always can see the big picture and how things are interconnected.
- Proficiency in Microsoft Excel and Salesforce (or other CRM).
- Bachelor's degree or equivalent experience required.
The location for this role is:
Sydney, Australia
About Qlik
- Qlik Company Page - Who we are!
- Our Values at Qlik: Challenge, Take Responsibility, Move Fast, Teamwork for Results, Be Open and Straightforward
- Competitive Benefits package
- Flexible working environment
- Giving back is a part of our culture - we give you a day to change the world. In addition, we encourage our employees to participate in our Corporate Responsibility Employee Programs
- Learn about our Corporate Responsibility Program by visiting Qlik.org
- Check out our careers in R&D here.
- Check out our company page on Linkedin!
- Follow us on Instagram @lifeatqlik and @Qlik @lifeatqliklund
- Check us out on Youtube!
Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor's Equal Employment Opportunity Posters, including the EEO is The Law notice and the Pay Transparency Nondiscrimination Provision.
If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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