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Form of work• Great working environment
• Fantastic team
• Full time with real opportunities for career progression
Job Summary:
Be the first point of contact for Hertz Queanbeyan to our amazing customers. This role involves face to face, phone and email communication on a daily basis. We focus on quick turnaround of vehicles, detailing to a high standard for re-renting.
About Us:
We are an award-winning car rental business based in Queanbeyan. Representing the world leader in car rental - Hertz, our team provides service that is second to none. Our success has been built on our exceptional people who work together to achieve and provide our customers with the best product and experience. We are a part of the Jacob Group of Companies, a proud, locally-owned family business operating in the region for over 90 years. Our core strengths are family values, customer service excellence and our employees at our business's heart.
About the Role:
Be the first point of contact with our customers via face to face, phone or email. We are looking for someone with a high attention to detail, has a sense of urgency and puts the customer at the centre of everything they do.
We have 3 main locations Queanbeyan, Fyshwick & Mitchell. Work a rotating roster that includes alternate weekends and public holidays (over time rates apply)
Main Duties:
This role includes entering bookings into our system, opening and closing rentals as well as detailing the vehicles for our next customer.
• Administration - receiving bookings face to face, email or phone
• Administration - opening and closing rentals
• Detailing - vacuuming and washing vehicles ready for next rental
• Record keeping – taking accurate photographs of every vehicle, then uploading into app prior to each rental
Skills, Experience and Attributes:
• Customer service experience preferred (hospitality, retail or similar)
• Must have a current driver’s license – condition of employment
• Administration experience beneficial, however not necessary
• Computer literate – word, CRM, email
• Excellent communication
• Attention to detail
Culture:
Be a part of something big. Every role plays a part in the overall smooth operations of our business. We have a friendly and professional working environment where we support each other to be successful. We value honesty, integrity and hard work.
Benefits:
We offer staff discounts, mentoring / coaching from day 1, genuine career progression opportunities and a great team environment.
This is a brilliant opportunity for an individual who is passionate about customer service and wants a change from general retail or hospitality.
If this interest you – hit the Apply Now button!
