Address
Form of workREPAIR COORDINATOR
THE COMPANY:
This unique building industry provider is expanding and looking for a Full-Time Repair Coordinator within the Insurance Building Sector. The role is based out of our North East office in Wangaratta.
Repair Coordinators are involved in liaising with multiple internal and external stakeholders including property owners, Insurers and Loss Adjusters, delivering a high level of customer service. Due to the nature of the role you will be skilled in working in a fast-paced environment, and able to empathise with our customers who have been impacted by events such as fire, storm and floods etc.
THE ROLE:
• Be responsible for and be the motivation behind the coordination and management of a portfolio of Insurance related home repairs
• Responsible for answering incoming phone calls, as well as outbound calls as required to fulfill daily tasks
• Responsible for ongoing communication with
numerous stakeholders such as home owners,
Insurance companies and trades, whilst adhering to
both internal and external KPI's
• Articulate professional written and verbal
correspondence to stakeholders and third parties
• Manage the full end to end administration for building
repair claims process
• Coordinate and process the lodgement of incoming
claims via client specific portals and/or email
• Achieve daily, weekly, monthly targets
• Upload documentation to meet internal and external
compliance requirements and KPI targets
• Update and maintain internal database (Prime)
• Preparation of Accounts Receivable and Payable
including WO’s
• General Data entry
• General errands and ad-hoc duties as required in a
busy office
• Overtime as required
REQUIREMENTS:
• Strong customer service skills
• Excellent written and verbal communication skills
• Problem solving skills
• Good computer skills and the ability to use multiple
systems at once
• High attention to detail and accuracy
• Ability to work in a fast paced, high-volume office
environment
• Previous experience dealing with trades is an added
advantage
• Initiative and can-do attitude is a must
An extremely competitive remuneration package including a laptop
is available to the right candidate.
Please email your application to ********@cmbuildgroup.com.au
