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SalaryJoin an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 01/09/2024
Introduction
Join Metso on an 5/2:4/3 roster at Karratha's newest and best equipped repair facility. We are seeking a Repairs Coordinator - Team Leader, to join our Service team in the newly built Metso Karratha Service Centre.
This position is a residential role in Karratha.
What you'll do
- Lead a team of coordinators in their everyday duties, provide support and guidance to enable team members to achieve their potential.
- Monitor and report DIFOT on a weekly basis.
- Have regular one on one discussions with team members.
- Complete three-monthly forecasting of invoicing and order intake
- Liaise with customers, and/or sub-contractors in regard to jobs arriving for repair.
- Ensure all jobs are entered and maintained in approved Repairs systems,
- Create and issue work packs to internal workshops or vendors to strip and assess items
- Obtain relevant drawings and technical information and develop repair scopes of work.
- Create cost estimates and detailed customer proposals
- Undertake planning and scheduling activities in conjunction with the relevant team members and external teams/vendors.
- Issue job packs with repair scopes of work and drawings to internal workshops and to sub-contractors under the Metso 'Document control' system.
- Maintain the team job register to the required standards in a timely fashion
- Answer technical queries from the workshops and vendors and advise on repair methods
- Conduct regular QA /QC inspections, ensuring repairs are to Metso Outotec standards.
- Inspect all jobs prior to dispatch and sign off relevant documentation
- Ensure Manufacturers Data Records (MDRs) for each job are created and submitted withing the customer specified dates, conduct random quality checks of MDR's to be submitted
- Review the profit margin achieved for each job
- Lead regular team meetings
- Attend customer meetings, update on job progress and answer technical queries
- Maintain continual communication with customers both internal and external, verbally, through emails, via work in progress reports and in meetings
- Investigate all negative customer feedback, put in place corrective actions to prevent a reoccurrence and respond appropriately to the customer
Essential
- 5 years Repairs Experience and associated skills
- Ability to write routine reports and correspondence.
- Sound understanding of repairs business
- Customer liaison skills
- Planning and scheduling skills
- Ability to solve practical problems
- Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
- Competent in Microsoft Word, Excel, MS Project, PowerPoint, SAP and Internet
- Metso product experience
- QA/QC auditing experience
- Financial reporting experience
- Work in a globally renowned company with over 16,000 employees
- Live and work in a great Pilbara location, with industry leading Pilbara allowances
- A competitive salary reflective of your skills and experience with annual incentive program
- Additional annual Leave benefit
- Gender Neutral Paid Parental Leave of 18 weeks at full pay
- Paid Volunteer Leave
- Discounted private health insurance for employees and immediate family
- Company provided Salary Continuance insurance cover
- Career development & education assistance
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.
Headquartered in Helsinki, Finland, Metso employs over 16,000 people in close to 50 countries and sales for 2022 were about EUR 5.3 billion. The company is listed on the Nasdaq Helsinki. metso.com.
