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SalaryJoin an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.Introduction:Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.We are seeking for a Repairs Coordinator to join our team in Henderson.Introduction:Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.What you'll do:
- Liaise with customers, Superintendent and/or sub-contractors in regard to jobs arriving for repair.
- Create and issue work packs to internal workshops or vendors to strip and assess items
- Obtain relevant drawings and technical information and develop repair scopes of work.
- Create cost estimates and detailed customer proposals
- Undertake planning and scheduling activities in conjunction with the relevant team members and external teams/vendors.
- Issue job packs with repair scopes of work and drawings to internal workshops and to sub-contractors under the Metso 'Document control' system.
- Maintain the team job register to the required standards in a timely fashion
- Answer technical queries from the workshops and vendors and advise on repair methods
- Conduct QA /QC inspections, ensuring all repairs are to Metso standards, liaising with Engineering and product support as necessary.
- Inspect all jobs prior to dispatch and sign off relevant documentation
- Create Manufacturers Date Records (MDRs) for each job
- Review the profit margin achieved for each job
- Be an active team member during team meetings
- Attend customer meetings, update on job progress and answer technical queries
- Maintain continual communication with customers, verbally, through emails, via work in progress reports and in meetings
- Investigate all negative customer feedback, put in place corrective actions to prevent a reoccurrence and respond appropriately to the customer
- 5 years Repairs experience and associated skills - this could be in a similar position or someone with a trade certificate
- Customer liaison skills
- Planning and scheduling skills
- Metso product experience
- QA/QC auditing experience
- Welding / Machining knowledge
- Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
- Annual bonus - global incentive programs tied to business and performance targets.
- Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
- A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
