Reservation Agent

Company Description

Our iconic beach location is the inspiration of our fun and energetic vibe. At Manly Pacific, we attract friendly, diverse and engaging people intrinsic to the roots of our lifestyle.

Our passionate team creatively crafts moments of indulgence for our customers, offering unique dining experiences through traditional techniques and the finest ingredients with a contemporary flair. 

At Manly Pacific, we are looking for an experience and passionate Reservation Agent who is responsible for accepting, inputting & monitoring reservations via all incoming channels; while positively highlighting and promoting our 200+ room beachfront property to join our team at the stunning ocean-front hotel location the Manly Pacific. 

Job Description

Your day to day will include:

• Handle all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximize revenue opportunities.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
• Strong attention to detail ensuring accurate recording to ensure memorable experiences and stays for our guests.
• A can-do attitude as you turn any potential ‘’problems’’ into proactive opportunities.

Qualifications

• Experience in a similar reservations environment, alternatively, customer service experience required, preferably in a Hotel environment.
• Experience delivering excellent customer service, providing prompt and efficient service including upselling advantageous and time management skills.
• Amazing communication and customer service skills.
• Flexibility to work various shifts, predominantly Monday – Friday, however with some week-ends and public holidays as required.
• Working rights in Australia to be able to fulfil a permanent part time role
• IT savvy and previous experience with Hotel systems (Opera) favourable

Additional Information

• Work in front of the iconic Manly Beach
• Great team member industry benefits
• Fun and energetic team 
• Uniforms and dry cleaning ; you won’t need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead
• Opportunity to ignite your career within a GROWING international hotel group
• Accor Group Benefits Your Way: Employee Assistant Program, Birthday day off, discounted gym membership and much more!

This is an opportunity to take your passion and knowledge to the next level, if this role interests you then apply today!