Reservation Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Mercure Sydney has 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, our location is well positioned next to Central Station. We attract a diverse market mix from Leisure, Corporate, MICE Inbound and Government business.  

This role also takes assists with reservations for Ibis World Square. Matching contemporary urban style with welcoming service Ibis World Square offers 166 rooms with a great central city location, on historic Pitt Street near the Capitol Theatre, enticing public wholesale and corporate business.

What you will be doing:

• Input and process all reservations via our hotel PMS (opera cloud) and using Accor’s RESAweb  
• Responding to guest calls ensuring an outstanding guest experience 
• Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates
• Consistently offer exceptional, friendly and engaging service
• Recommend property facilities and assist guests with information and special requests

Your experience and skills include:

• A desire to listen to others stories and look for opportunities to make them feel special
• A sound knowledge & application of the Opera system or similar Reservations system
• A high level of attention to detail and exceptional organizational & time management skills
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

What is in it for you:

• Career development opportunities & a strong culture of supporting our team members to succeed
• Hotel and dining discounts worldwide, across the Accor network
• Attractive food & beverage discounts in-house 
• A fun and rewarding work environment 
• Access to extensive learning on our Academies
• Onsite discounted parking

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.