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Form of workAbout Puffing Billy Railway
Located in the picturesque Dandenong Ranges, Puffing Billy Railway, a Victorian State entity, is Australia's premier preserved steam railway. Operating on the original mountain track from Belgrave to Gembrook, this century-old train offers a range of fun-filled experiences for visitors young and old.
A major tourist attraction, Puffing Billy Railway continues to be a popular destination for visitors, thanks to the tireless efforts of a team of dedicated staff and over 300 volunteers.
About the Opportunity
We have an exciting opportunity for a Reservations Agent to join our small on-site Customer Service team based at Belgrave. Reporting to the Customer Service Supervisor, this position will provide exceptional customer service to all stakeholders who encounter Puffing Billy Railway. This role focuses on phone, online and in person customer communications in arranging bookings, responding to enquiries and promoting Puffing Billy Railway experiences.
As a 7 day a week business we are looking for people who are available to work weekends on a regular rotating roster.
Some of the day-to-day responsibilities will include (but not be limited to):
- Manage requirements for individual and group booking using electronic and manual systems – record booking, confirmation, arrange payment etc
- Manage bookings and liaise with the Marketing, Events and Commercial departments for special events and catered trains
- Understand and promote all Puffing Billy experiences, events, promotions and offers including those at the Puffing Billy Railway Lakeside Visitor Centre
About You
This is a terrific opportunity for a friendly, customer service orientated people who are looking to skip the daily city commute and work closer to home in the beautiful Dandenong Ranges!
To be considered for this position you will have a background in a high volume reservations environment or fast paced customer service role. You must be a team player, flexible and willing to learn.
This is a very busy role that may require you to work across multiple tasks at any given time, so strong time management skills and a flexible approach to your work will be key to success.
You will be a person who is outgoing, enjoys the buzz of a fast-paced role and is not easily flustered. Your interactions with your colleagues and customers will be highly professional. You will demonstrate patience when communicating with customers from a range of backgrounds. Excellent communication skills, both written and verbal, are what we are seeking. The ability to speak a second language will be highly regarded.
Apply now with a resume and cover letter explaining why you would be the ideal candidate for this role. Applications will be assessed as received.
So what are you waiting for? Apply Now!
Puffing Billy Railway is a child-safe organisation and is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process. Employees are required to sign our Child Safe Policy and Code of Conduct, in addition to undergoing a Rail Safety Medical, participate in a National Criminal History Check and hold an employee status Working with Children Check. Evidence of double vaccination is currently required as per organisational policy.
Puffing Billy Railway is an Equal Opportunity Employer. People from all backgrounds, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and people with disabilities who have the relevant experience are encouraged to apply.
All applicants must have the right to work in Australia.
Our Values – Safety, Respect, One Team, Excellence, Integrity, Legacy, Fun!
Any personal information that you provide in your employment application will be used for the purposes of assessing your application and will be treated in accordance with our Privacy Policy (available from our website). If you are unsuccessful in securing a position with Puffing Billy Railway at this time, we will hold your application for 6 months, after which time it will be securely destroyed.
