AddressAbout the Company
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
The arrival of The Langham, Gold Coast & The Jewel Residences, managed by Langham, has ushered in a new era of sophistication to Australia’s playground. Comprising 169 guest rooms and suites and 170 luxury residences, nestled on the absolute beachfront with sweeping coastline views, The Langham, Gold Coast is the ultimate location to relax and be inspired.
The Langham, Gold Coast offers our guests a new wave of luxury on the Gold Coast - with a focus on bespoke service and building great memories. As we cater to growing demand, we are seeking a vibrant and experienced Reservations Agentto deliver the highest level of guest service on a consistent basis and provide a seamless and memorable guest experience.
Key Responsibilities
As our Reservations Agent, you will serve as the first line of inquiry for room reservations, enquiries on cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to The Langham brand standards. The Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
Qualifications & Skills
To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people. You must also have:
- Passion for service excellence and providing superior hospitality
- Responsible Service of Alcohol Attainment
- Superior Grooming and Presentation
- Demonstrate a good attention to detail and be solutions focused
- Good working knowledge of IT and Systems (Opera an advantage)
- Tertiary Qualifications in Hotel/Hospitality/Business or similar
- Ability to work independently and collaboratively
- Australian work rights
Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:
- Benchmarked and competitive remuneration
- Excellent Training Opportunities and Career Progression
- Complimentary Meals, Bespoke Uniforms & Laundry
- 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year
- A vast array of benefits and recognition incentives!
