Address As the Export Documentation Officer, you are responsible for creating precise export documents for international and local customers to ensure smooth customs clearance and compliance with regulations.
About the Role
- Coordinate air and sea freight shipments to various international destinations
- Handle customer inquiries promptly via phone or email, addressing concerns regarding product damage, pricing, shipping timelines, and orders
- Collaborate with internal and external stakeholders to resolve issues and provide satisfactory solutions to customers
- Manage air freight bookings and ensure on-time delivery by coordinating with production and generating Export Documentation
- Ensure accuracy in Export Documentation including invoices, packing lists, certificates, and permits
- Facilitate export processes including obtaining export declaration numbers and permits for shipments
- Input customer details and product data into accounting system
- Ensure correct payment attribution and monitor receipt of payments
- Liaise with accounts for fund management and refunds
- Collaborate with relevant authorities for QA audits
- Adhere to OH&S policies and legislative requirements
- Relevant qualification in finance, accounts or logistics
- High level of attention to detail
- Strong time management/ deadline focus
- Excellent Word and Excel skills
- Good numerical capability
We are an Equal Opportunity Employer and all applications are treated with complete confidentiality. We thank you for your application however, due to the volume of applicants only successful applicants will be contacted.
