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Form of workThe Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to feel empowered by career growth opportunities in a people-first environment.
Position Summary:
- Update information of new guests, ensuring that all address details, room rates, departure dates, marketing statistics (source of business, company name and SET number), travel agency details and codes and method of payment are precise and correct
- Maintain guest history, update and ensure the latest information is recorded
- Processing reservations and inquiries as per Galaxy and TLPe statusing and guidelines
- Ensure the inputting of all reservations is completed in a timely manner
- Process all correspondence in respect of bookings, ensuring prompt attention and filing
- Ensure hotel inventory availability is aligned with CCC and TLPe via IPS reports. All discrepancies are to be actioned on a daily basis
- Adhere to department’s PCI standards and procedures
- Be fully conversant with facilities of the hotel, including room configurations and the operating times of all food and beverage outlets
- Update individual up-sell report on a monthly basis for verification by Cluster Reservations Sales Manager
- Read all communication materials (promotions and inter-office memos) at the commencement of each shift
- To maintain company confidentiality, ensure that business dealings within the organization are not discussed with outside parties
- Immediately notify the department manager and Human Resources when contact phone numbers or personal details change
- Actively communicate any associate or guest feedback to your Manager, to seek continual improvements in service and ensure guest satisfaction
- Support the hotel and team members, maintaining a pleasant atmosphere with co-workers at all times
- To demonstrate a high level of product knowledge and job skills, showing enthusiasm to increase this knowledge
- Drive and support departments KPI’s
- Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
- Demonstrate clear behaviours that align to the Westin Service Culture Standards, the Marriott Journey and Brand Core values
- Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
- Comply with Marriott’s Worldwide Code of Business Conduct and Ethics and the Policy against Insider trading at all times
- To work as and where directed by Management plus follow all reasonable requests
About You:
Our Benefits:
Westin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
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