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Form of workConferenceNational is a growing industry leader providing a range of meetings and events services and solutions including event management, event technology, secure online registration systems and conference and accommodation management. Our energetic and driven boutique team have a strong focus on delivering a high level of service to both new and existing clients, many of whom have been with us for more than 10 years.
About the role…
Our Reservations Coordinator role is ideal for a dynamic and focused individual who is a strong communicator, good with systems and quick to learn. It’s a brilliant way to get your foot in the door for an exciting future career in the events and conference industry.
Candidates with a degree in Hospitality or Event Management are strongly encouraged to apply and candidates with call centre or help desk experience in a similar role/industry and with strong systems/database experience are also encouraged to apply.
As the Reservations Coordinator you will assist the Registrations & Product Manager with building and managing online delegate accommodation and registration booking forms for conferences and events and assisting conference delegates with accommodation enquiries.
This is a full-time role based in Wollongong, NSW.
Role Responsibilities include:
- Provides support, including administration support, to the Registrations & Product Manager
- Takes accommodation and registration calls within a help desk environment
- Builds and manages online delegate registration and accommodation booking forms via online software
- Manages group contracts, including attrition and release terms
- Manages and reconciles group rooming lists pre and post conference
- Generates invoices, assists with following up payment and reports on outstanding invoices
- Assists with ad hoc tasks and administration
Our ideal candidate…
- Experience in hotel reservations will be advantageous, alternatively call centre or help desk experience in a similar role/industry will be well regarded
- Genuine interest in learning new skills and systems
- Excellent customer service, telephone etiquette and verbal and written communication skills
- Good computer and systems skills,
- in Microsoft Word, Excel and Outlook is essential,
- in online group booking systems in hotels/airlines/conferences will be advantageous
- Well organised individual with good admin skills, a great eye for detail and the ability to calmly manage multiple priorities
- A team player with a can-do attitude who shows initiative and takes steps to resolve challenges that arise
- Can travel interstate as required
This is a great opportunity to join a boutique and growing team of event professionals and develop your career in the industry!
Submit your application letter together with your CV.
**PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED**
