Reservations Supervisor

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do.  In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash. 

This role is primarily based at PARKROYAL Melbourne Airport, which is conveniently located adjacent to Melbourne Airport. Featuring 276 guest accommodation rooms, newly refurbished 16 Meeting & Events Conference rooms and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place. 

PARKROYAL Melbourne Airport  is currently on the look for an experienced, energetic, and supportive Reservations Supervisor to join our friendly Reservations team on a permanent Full-Time (Monday-Friday) basis.

The Role:

• Report to the Director of Revenue Management
• Develop and maintain effective relationships with guests and internal team members/departments
• Monitor the daily operations of the Reservations Department
• Review and compile reports (daily and monthly)
• Establish pick up trends, occupancy history, and market segment development to facilitate accurate forecasting
• Control rooms inventory including allotments, groups and individual reservations, to deliver maximum RevPAR 

Ideally you will have:

• Experience executing the reservations function for 4 or 5 star properties
• Strong research and analytical abilities
• Diploma or higher from a recognised hospitality or tertiary institution
• Proven track record in leading and developing teams
• Opera PMS, Opera Reservations, and Siteminder experience (preferred)

What we can offer you:

• Complimentary dry-cleaning 
• Complimentary duty meal per shift
• Complimentary Car Parking 
• Access to our on-site pool, gym & Sauna.
• Hotel discounts through our global alliance program Discovery
• 50% off food and 50% off beverages at the hotel’s restaurants, bars and café
• Discounted accommodation across worldwide Pan Pacific Hotels Group properties
• Discounted Childcare at Creative Garden Early Learning Centre
• Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.

Pan Pacific Hotels Group can offer you above award wages, dry cleaning, free duty meals, access to our onsite gym & pool, hotel discounts across the world with our Global Hotel Alliance program (www.gha.com), along with many other great local benefits!

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing international hotel brand, then APPLY NOW or click on the following link to find out more about what Pan Pacific Hotels Group has to offer: www.pphg.com.

*Please note that only successful candidates will be contacted.