Resident Liaison/Lifestyle Assistant (Residential Aged Care) Fixed Term Contract

We are looking for a caring and compassionate Resident Liaison/Lifestyle Assistant to provide leave relief on a three month Fixed Term Contract. The position is part-time (60hrs/fn) and provides support to the consumer during their transition into care and also acts as an ongoing consumer advocate. 

About Us

Masonic Care WA is a Western Australian charity organisation, providing accommodation and residential care services to seniors in metropolitan and regional WA. We’re dedicated to delivering an exceptional client-focused service, grounded in our core values of COMPASSION, INTEGRITY, and RESPECT. 

The role

The Resident Liaison provides orientation for new consumers, ensuring they feel empowered to provide feedback as well as express their feelings, opinions and ideas, through the different channels of communication that are available.

The Resident Liaison meets regularly with each consumer to:

• Ensure that their goals, care routines and lifestyle preferences are being met to their satisfaction
• Provides a supportive and listening ear to allay any concerns that they may have
• Ensure that they feel safe and supported to provide any feedback and/or make a complaint

The roles works closely with Registered Nurses and the Clinical Coordinator to share consumer feedback to ensure that the consumer’s choices and preferences are acknowledged and where necessary improvement strategies implemented.

The role also collaborates with the Executive Manager Quality & Compliance to complete the MOA Consumer Pulse and monthly surveys on consumer experience and quality of life. 

Key requirements

To be successful in this role you must have:

• Certificate III in Aged Care
• High level customer service skills and excellent interpersonal skills
• Excellent attention to detail in order to accurately complete all documentation relevant to the role (including monthly reports and surveys)
• The ability to provide feedback to staff on areas that require improvement
• Knowledge of Aged Care Quality Standards
• The ability to coordinate and facilitate meetings as required with RNs, Clinical Coordinator, Occupational Therapists / Physiotherapists, Chef’s and the Executive Manager and /or the resident’s General practitioner at the resident request

You will receive:

• Competitive award rates
• Generous salary packaging benefits 
• Training opportunities to support you in your role

Additional requirements

To be eligible to work for Masonic Care WA all applicants must provide the following documents during the recruitment process:

• Current National Police Clearance (no older than 3 months)
• Appropriate evidence to demonstrate right to work in Australia
• Immunisation Record detailing current Flu vaccination and COVID 19 vaccination (minimum of 3 doses)

How to apply?

If this role sounds like you, simply send us your resume and a cover letter by clicking on the apply button below. Your cover letter should address your experience in relation to the key requirements of the role.  

Shortlisting and interviews will be conducted as applications are received.