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Form of work Resident Relationship Manager
Location: IRT Woodlands, Meridan Plains
Classification: Fulltime, 38 hours per week
Applications Close: Sunday, 26 March 2023
As a Resident Relationship Manager you’ll work with our new and existing residents to ensure effective communication channels are in place, oversee contracts and ensure that our residents have the appropriate tools and processes available to the live their best life at IRT Woodlands.
Other key responsibilities include:
Manage all feedback and communications between IRT Retirement Villages and all customers
Build relationships with key employees among customers
Utilize CRM (Salesforce) tools and database in the management and organization of client relationship information
Escalating and resolving areas of concern as raised by clients, ensuring a prompt resolution
Monitor and maintain Service Level Agreements in place between IRT Retirement Villages and its residents
Monitoring company performance against service level agreements and flagging potential issues
Expand on existing & create new activities & social interactions for our residents
Benefits for you:
Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
Professional and career development opportunities
Access to free accredited training courses via our very own registered training organisation, IRT Academy
Multiple career pathways
Flexible working conditions
Birthday leave - relax and take a day off on us!
Discounted gym memberships
Free counselling via Employee Assistance Program (EAP) and staff wellness programs
Uniform provided
Contact: Lucy Sargent
Phone: 0448 530 644
To be successful you will have:
Tertiary qualifications in Retirement Village Management, Frontline Management and Hospitality
Proven relationship management skills
A deep understanding of industry legislative and compliance regime
Strong communication skills
Customer oriented mindset
About IRT
At IRT, we have been caring for older Australians for over 50 years, providing aged care, home care and retirement living solutions to more than 9000 customers in NSW, the ACT and Queensland.
We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians
How to Apply: If you feel this is the right role for you, we’d love to hear from you! Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application.
All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.
