Address About the Role
We are looking for a dynamic and people focussed relationship and operations manager to join the iptiQ ANZ team.
You will demonstrate outstanding people management skills to lead a cross-functional team of three within the Operations Assurance Team, and effectively manage iptiQ's strategic external relationships.
Your responsibilities will include, but are not limited to:
Accountable for high-quality and timely delivery of the Operations Assurance function remit, including Annual TPA (Third Party Administrators) reviews, quality assurance, internal dispute resolution, and customer remediation;
Responsible for managing the relationship and performance of external service providers;
Proactively manage strategic relationships with TPAs, including operating as the first point of escalation for the broader iptiQ ANZ team;
Identify and proactively manage emerging trends, risks, issues, and opportunities on the in-force portfolio;
Operate as a collaborative and consultative member of the Operations, Claims & Underwriting extended leadership team;
Work closely with the iptiQ ANZ leadership team on a variety of matters involving the TPAs;
Maintain a broad understanding of key activities and priorities across the iptiQ ANZ division;
Role model iptiQ's culture behaviours and Swiss Re's leadership imperatives;
Ensure ongoing compliance with external obligations;
Maintain a working knowledge of the individual life insurance market; and
Represent iptiQ ANZ on relevant industry working groups and submissions, as required.
About the Team
The Operations Assurance team is a cross-functional team, responsible for managing and providing assurance to the business on the arrangements we have in place with two TPAs.
Responsibilities of the Operations Assurance team include strategic relationship management of TPAs and external service providers, TPA oversight through monitoring and supervision activities, governance activities, call monitoring and quality assurance, portfolio policy administration, and customer remediation activities.
About You
10 years' experience managing external relationships;
10 years' experience in people leadership roles;
Demonstrated people leadership skills, including elevated negotiation and influencing skills;
Tertiary qualification in business administration (or similar);
Working knowledge and understanding of the Australian life insurance environment; and
Strong problem-solving and critical thinking skills with the ability to work individually and as part of a team.
Leadership from Every Seat is our leadership ambition to empower all employees at Swiss Re to act as a leader and take ownership no matter where they sit in the organisation. There are three leadership imperatives that guide us on how we lead at Swiss Re, one of which is to 'Be courageous'. At Swiss Re, this is about taking personal accountability.
We are looking for team members who stand for integrity, improve continually and navigate ambiguity. This means having the courage to be curious and to stretch yourself beyond what you already know. We want team members who drive change fearlessly and don't always opt for the easy option, and can stay calm, focused and resilient during difficult times.
Regardless of what position we have at Swiss Re, all of us can be courageous, which will also help us in our personal and professional growth.
Swiss Re offers modern hybrid working arrangements that allow all employees to adapt to changing work preferences. We currently provide employees with attractive offices, competitive benefits such as 25 days annual leave, 15 days personal leave, work anniversary leave, salary continuance insurance, flu vaccinations and annual health checks.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We look forward to your application!
About iptiQ
At iptiQ, we partner with established brands around the world to create impactful digital insurance solutions. We make it easier for consumers to buy the insurance they need from the brands they trust. We provide life and non-life insurance through our end-to-end digital platform and build multi-channel customer experiences.
What we offer our employees is outstanding. Hybrid working in offices across the world, phenomenal learning & career opportunities and a culture that encourages new perspectives to challenge conventions and come up with innovative solutions. We believe in the power of inclusion. Drawing on our employees' broad range of perspectives, life experiences and backgrounds stimulates creativity and gives us a competitive edge. iptiQ embraces a workplace where everyone has equal opportunities to thrive regardless of their age, gender, gender identity and/or expression, sexual orientation, race, ethnicity, religion, physical or mental ability, or other characteristic and can be their authentic self. Ignite your curiosity to shape digital insurance.
iptiQ is part of Swiss Re, one of the world’s leading providers of re/insurance and risk transfer solutions. This means we’re backed by Swiss Re’s capital strength and more than 150 years of risk knowledge. Through our partnerships, we contribute to Swiss Re’s vision to make the world more resilient.
During the recruitment process, reasonable accommodations for special needs are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
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