Resident Services & Building Manager

About us:

Gatehouse Hospitality is an independent white-label property management provider, specialising in accommodation management spanning hotels, motels and residential buildings. Our dedication is anchored in our commitment to drive optimal results for property owners and investors, achieved through our operating systems and customised services, crafted to meet the unique needs of guests and residents alike.

Embracing our service culture of ‘limitless hospitality’, we understand the importance of skilfully representing our clients' interests. Our approach ensures the achievement of our clients’ objectives through a focus on product quality, service excellence, elevated levels of satisfaction among guests, residents, and employees, sustained profitability, and robust compliance.

Within our portfolio, an ultra-luxurious private residential building featuring 100 apartments stands as a sanctuary. Residents experience the ambiance of a 5-star hotel, benefitting from 24-hour reception and concierge services. The property boasts exceptional facilities, including a business centre, executive lounge, fully equipped theatre, indoor heated pool, steam room, sauna, gymnasium, and massage and treatment facilities.

The role:

As the Resident Services and Building Manager, you will play a pivotal role in ensuring the delivery of an exclusive and opulent living experience for residents and their guests. Leading a team of hospitality professionals, you will take full ownership of relationships with residents, the owners' corporation, and Gatehouse Hospitality, embodying our service culture of 'limitless hospitality.'

Key Responsibilities include:

Operational Accountabilities

• Deliver a hospitality experience commensurate with a 5-star hotel for residents.
• Represent the essence of Gatehouse Hospitality as the forefront ambassador, ensuring the delivery of our 'limitless hospitality' service culture.
• Collaborate seamlessly with the owners’ corporation committee, cleaning, gardening, and facilities management service providers.

Stakeholder Relationship Management

• Establish connections with external service providers, sourcing and managing exclusive partnerships for bespoke resident experiences.
• Effectively communicate with employees, service providers, contractors, residents, and the owners’ corporation committee.

Compliance and Quality Management

• Ensure building compliance with management agreements, rules, occupancy permits, and annual budgets.
• Monitor and assess the quality of products and services, proactively managing a culture of consistent improvement.
• Maintain building security, respecting privacy and confidentiality.

Leadership and People Management

• Lead the Resident Services team by example, ensuring competency in building knowledge and services.
• Recruit, manage, and ensure the well-being of all employees and contractors.

Health and Safety

• Maintain a safe work environment and implement safe systems of work.
• Provide appropriate training and supervision for the team.
• Identify and control hazards, review safety procedures, and conduct regular health and safety inspections.

To be successful in this role you will demonstrate:

• A minimum of 2 years’ experience leading a team in a luxury, 5-star hotel or residential environment
• Significant hospitality background in a similar role either in luxury hotel, residential or commercial building industries
• Satisfactory Australian Federal Police Check
• Drivers licence, First Aid Certification and Vic Working With Children Check, or the willingness to obtain.
• Knowledge of occupational health and safety (“OHS”) compliance and best practice in a similar workplace setting.
• Unwavering commitment to providing exceptional customer service, embodying a dedication that extends beyond expectations for residents, their guests, and all stakeholders involved in our community.
• Proficiency in strong leadership and effective people management, fostering a collaborative and positive environment within the Resident Services team.
• Excellent attention to detail coupled with exceptional interpersonal skills, ensuring a meticulous approach to tasks while fostering positive and effective communication with residents, team members, and key partners.

If you are passionate about delivering unparalleled living experiences and embody the spirit of limitless hospitality, we invite you to apply to join our dynamic team at Gatehouse Hospitality.

For more information or a confidential discussion about the role please contact Chanelle, Director of People, Culture & Capability on 0402537***.