Address
Form of workThe Organisation:
Anglicare North Queensland Limited (Anglicare NQ) operates many programs across North Queensland with activities extending south through Mackay, to Townsville, and north to Cairns, the Cape and to the Torres Strait. Together, as one team, our purpose is to support our community to have empowered, full and active lives, with equity for all. Everything we do is underpinned by our core values (Compassion, Integrity, Respect, Inclusion and Courage).
About the Position
Residential Youth Workers are committed to creating a safe and supportive environment for young individuals to foster their personal and social development. With a passion for empowering youth, they bring a compassionate approach, strong communication skills, and the ability to collaboratively address the unique needs of each resident.
Key Outcomes
Position responsibilities
- Undertake a range of activities requiring the application of established work procedures within clearly established procedures and/or guidelines.
- Respond to enquiries, assist with administrative functions / special projects, and achieve outcomes which are clearly defined.
- Provide support requiring the exercise of sound judgment, initiative, confidentiality, and sensitivity in the performance of work.
Work, Health and Safety responsibilities
- Accepts responsibility for own and others safety.
- Actively participates in consultation about work, health, and safety issues.
- Identifies and reports hazards and incidents and identifies risk controls where appropriate.
Organisational responsibilities
- Demonstrates appropriate and professional workplace behaviours that are in line with Anglicare NQ Policy and Procedures.
- Actively promotes and role models behaviours that are consistent with the Anglicare NQ values of Compassion, Integrity, Respect, Inclusion and Courage
- Understands the organisational expectation that as a team member, employees must, wherever possible and practicable, act in the best interests and, minimise harm to others (clients, other employees, contractors, and volunteers).
- Actively participates in Anglicare NQ’s Employee Review and Development process.
- Actively speaks up, reports and challenges bias and intolerance with the workplace, e.g., misconduct, illegal and inappropriate behaviour, conflicts of interest, racism and bullying and harassment.
- Maintains a commitment to Equal Employment Opportunity, Diversity and Inclusion, Ethical Conduct and record keeping within legislative requirements.
- Maintains a commitment to Reconciliation, demonstrating respect and support for Aboriginal and Torres Strait Islander people.
- Actively support Safeguarding practices, promoting a culture and environment where children and other vulnerable persons’ safety and wellbeing is at the centre of thought, values and actions.
- Develops and delivers on the ANQ Team Based Role Requirements and Work Plan for this position.
Key Relationships
- Works collaboratively with Anglicare NQ Executives, Managers, Staff and Volunteers.
- Develops and maintains positive relationships with Anglicare NQ partners, other Non-Government Organisations (NGO) and local community businesses.
- QLD and Commonwealth Government Departments, e.g., Department of Human Services, Department of Children, Youth Justice and Multicultural Affairs and other government departments as required.
Special Conditions
- Hold a current QLD drivers licence ‘Class C’ or interstate equivalent
- Blue Card (Working with children card)
- Valid First Aid and CPR certification
- Satisfactory Employment Screening Assessment(s) required for this role in line with Anglicare NQ Policy:
- National Policy Check
- LCS2 - Out of hours may be required from time to time
- Client transportation required and/or client visitation outside of the office required
Selection Criteria
Essential
- Basic skills in oral and written communication with clients and public members
- Knowledge of established work practices, procedures and policies
- Appropriate certificate relevant to work being performed
- Experience in relevant industry or Diploma if no experience industry
Highly Regarded
- Experience working with Aboriginal and Torres Strait Islander people, families and communities.
- Experience working with people from culturally and linguistically diverse (CALD) backgrounds.
Competencies
Team Member
An individual at the Team Member level is accountable for their own performance and contributes to team performance. People at the Team Member level do not have any people directly reporting to them on a day-to-day basis. For a detailed view of job level competencies, please refer to the Anglicare NQ Capability Framework.
