Resort Services Coordinator Thredbo And Perisher

Position: Resort Services Coordinators, Thredbo (1) and Perisher (1) – On-site

Classification: Fixed Term, Variable Hours

Reports to:  DWA NSW Operations Manager 

Position Objectives 

DWA is seeking dynamic team players, who are passionate about adaptive snowsports to join our Resort Services Program. There are two positions on offer – one at Thredbo and one at Perisher Alpine Resorts. 

A significant part of this role is working with volunteer guides on the provision of on-snow support to our members, and involves significant manual-handling related to adaptive snow equipment, as well as working closely with members with a range of disabilities. 

The objectives of the role are: 

• The timely and professional delivery and administration of DWA’s Resort Services Programs and associated activities at Thredbo or Perisher.
• To engage with, and support, the recruitment, training and development of volunteer Snowsport guides as an essential part of DWA’s Resort Service Programs
• To promote Resort Services Programs within the local community, and provide support for fundraising events and programs aligned to DWA’s principle objectives. 
• In coordination with the NSW Operations Manager and CEO, ensuring that Resort Services Programs are delivered to an agreed strategy and budget. 

Duties 

• Coordinate and facilitate volunteer guides for the provision of adaptive snowsport services, including management of guide availability and rostering, assessment of guide to participant suitability and support for guide recruitment and training programs. 
• Assist with the ongoing development, mentoring, supervision, retention and training of the Volunteer Adaptive Snowsports Guides. 
• Coordinate and deliver, within allocated budget, all approved activities at Thredbo or Perisher including performance and administrative reporting requirements as directed by the NSW Operations Manager. 
• Respond to and manage bookings for members to access the Resort Services program.
• Ensure all Members are welcomed, oriented and farewelled while on Resort Services programs, either personally or via delegation to other DWA volunteer guides. 
• Oversee and monitor DWA Adaptive equipment ensuring all equipment remains safe and fit for purpose operationally or reporting to DWA Management any unsafe equipment. 
• Allocate DWA uniform, clothing and adaptive equipment to DWA Guides and members on Resort Services programs as required. 
• Undertake fundraising activities and events as required to support DWA programs. 
• Attend staff meetings including teleconferences. 
• Proactively promote a culture of safe working practices and the implementation of risk management processes particularly in an Alpine environment.

Requirements 

• Demonstrated understanding and/or experience of working with people with a disability, with ability to demonstrate and attitude of inclusion and respect for people from diverse backgrounds.
• Knowledge and experience of the Australian ski Industry and adaptive wintersport is required. 
• Demonstrated experience with volunteer coordination is required.
• Knowledge and experience of either Thredbo or Perisher Alpine Resorts is highly desirable, including an understanding of the stakeholders as pertinent to DWA.
• Practical experience with recruitment, retention, and training of volunteers is desirable. 
• Experience in facilitating events and fundraising is desirable. 
• Child Safeguarding: Must demonstrate appropriate behaviours for engaging with children. The successful candidate must hold or be able to attain a Working With Children Check certification. 
• Sport Integrity: Must be willing to work within all DWA Sport Integrity and related policies, and encourage others to do so. 
• Willingness to work as part of a team, upholding the core values of DWA – including integrity, respect, collaboration, accountability, compassion, understanding and fairness. 
• Only candidates who hold the right to work in Australia for the entire contract period will be considered. 

Qualifications 

The successful candidate must be able to achieve, at minimum, a Level 1 DWA Adaptive Snowsport guide status. Ability to achieve Level 2 is preferred.  If the person is not yet fully trained, they are able to be trained up to level 2 across all aspects of DWA guiding. 

Hours of work and Remuneration 

Fixed term, variable hours annually. 

• November - February zero minimum hours up to 8 hours per week (must be pre-approved) 
• March – May zero minimum hours up to 20 hours per week (must be pre-approved) 
• June - October up to 38 hours per week on timesheet
• Paid on Timesheet at $32 per hour plus superannuation. 

Applications: please submit a covering letter addressing the Objectives, Duties and Requirements and attach your Resume by close of business Wednesday 10 April 2024 to Kate Austin, Head of Workforce DWA *******@disabledwintersport.com.au