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Form of workAbout Us
Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.
Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.
We invite you to join us at this incredibly exciting time for our Hotel, as Guest Contact Supervisor.
Our Guest Contact Centreis the first point of contact for all internal and external telephone calls, room and restaurant reservations, In Room Dining orders and all other guest requests.
Leading the Guest Contact team, you are the "voice of the hotel" with you and your team covering this service 7 days a week, predominately 7.00am to 11.00pm.
Your day to day
Guest pre-arrival experience is a fundamental of what we do, so you and yuor team will work closely with reservations to ensure a seamless luxury experience for our guests; or you could be sharing your expert knowledge of the local area and where to find the best dumplings in the city; managing guest registrations and assisting Front Office with checking in & out and reviewing guest all billing.
Leading a team of agents, this is a busy and varied role with connection to all departments across the Hotel. Your presentation, local knowledge and ability to take ownership and resolve any issue or request which will be the key to creating a seamless, luxury experience for our guests.
If that sounds like you, we would love to hear from you.
What we need from you
- A minimum of 12 months of customer service experience in either telephone or face-to-face enquiries in a high-volume area in a team leader or supervisor level
- Experience in various Computer applications.
- Passionate about delivering warm and welcoming customer service & memorable guest experiences
- Amazing communication skills both on the phone & in person- you are a people’s person and this shines through
- Excellent attention to detail & commitment to high standards - we are a Luxury hotel experience
- You must meet the legal requirements to live & work in Australia
What we offer
You’ll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey
- Paid birthday leave
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Free meals on shift
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- A massive colleague discounts platform for all your favorite brands and retailers
- Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too. Lets Go Further Together
Visit http://careers.ihg.com/ to find out more about us.
