Response Team Lead

• Incidents and Service requests handled in a timely manner (as per KPIs) and escalated appropriately
• Environment availability monitored and proactive steps taken to ensure high availability

• Support Test Data Management function
• Support Service Virtualisation function

• Uplifting team's capability and instilling a continuous improvement mindset
• Ensure patching and vulnerability management is co-ordinated and undertaken
• Experience:

• Incident Management practice, operating to at least Level 2, preferably Level 3
• Problem Management practice
• Change Management practice; Standard Change
• Knowledge of Service Management practice relationships
• Leading teams to deliver required outcomes
• Continuous Improvement

• Lean (prevent & reduce rework)
• Agile (efficient operations of Response team)
• Automation opportunities

Deliverables & Specifications:

• Stakeholder Management
• Instil Service Management disciplines for the team
• Monthly reporting of KPIs with focus on availability & quality
• Continuous improvement and innovation
• Managing team's capacity
• Provide support to Release and Environment Managers

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
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Acknowledgements
Peoplebank acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.
We welcome all cultures, all religions, all colours, all beliefs, all ages, all sizes, all types, all people.