AddressYour role will focus on managing reservations for our food & beverage venues across the hotel including our award winning rooftop bar Aster, Treasury Lobby Lounge & Bar, Conservatory, Rotunda Private dining room and our newly opened ala carte dining, Pont Dining Room.
Reporting to the Bars & F&B Director, you will be responsible for the management and coordination of venue reservations from initial enquiry; managing the venue reservations inbox; guest communication to booking confirmation, while ensuring the smooth functioning of our reservations systems and providing courteous and personalised service to our guests.
- Inbox management and client profile maintenance
- Responding to guest enquiries from restaurant table bookings to interest in large scale events
- Communication with guests across incoming emails and phone calls
- Managing our venue booking system, we use Seven Rooms
- Monitoring guests notes on special occasions, dietary restrictions or any further requirements
- Liaising with both FOH and BOH, ensuring all guest needs are catered to
- Communicating across departments regarding upcoming reservations and event needs
More than just reservations, this role will also be supporting the wider Restaurant & Bars team with a range of general day to day operations administration tasks and projects so plenty of opportunity to be involved with the wider department operations.
This role will be working predominately Wednesday - Saturday, afternoons mostly approx 24 hours a week. If you are looking for FT hours talk to us about other roles we can pair with this one!
What we need from you- Ideally, you will have a solid understanding of how a restaurant service is run efficiently, so previous front of house experience is an advantage
- Solid understanding of a reservations system and the multi-management of incoming phone enquiries
- Understanding booking profiling and yield management
- Good knowledge for database management and the importance of data capture
- Proficient in Microsoft Office, you are tech-savvy and pick up applications quickly
- Experience in a Front Office/ or Restaurant Reservations role advantageous but not essential
- Amazing communication skills both on the phone & in person - you are a people’s person and this shines through
- Excellent attention to detail & commitment to high standards - we are a Luxury hotel experience
- You must meet the legal requirements to live & work in Australia
You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- A fun, supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your career
- Close to public transport at Circular Quay and light rail. Discounted staff parking on site
- Free meal on shift
- Paid birthday leave
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- A massive colleague discounts platform for all your favorite brands and retailers
Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.
Visit http://careers.ihg.com/ to find out more about us.
