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Form of workAbout the business and the role
CCG, founded in 1997, is a leading national supplier of medical and in-home aids for people living with disability, mobility impairments, and the aged. With over 130 member stores across Australia, we are known for delivering innovative healthcare solutions and exceptional customer service
Based at our Launceston store, as the Retail Administration Assistant you will deliver excellence in service within our showroom, assisting with inhouse sales processing along with supporting administration functions required with the team across our various service and NDIS contracts.
A National Police check is required for this position
Benefits
- Career growth and development through our Leadership Academy
- Employer Paid Parental Leave
- Discounted Health Insurance
Primary Responsibilities
- Provide excellent customer service over the phone and via email regarding the sale and supply of mobility and healthcare equipment
- Actively contribute as a team player to achieve departmental Key Performance Indicators including volume of processed orders, accuracy and phone calls receive
- Answer telephone queries and provide assistance to customers.
- Undertake debt collection for the store.
- Operate Point of Sale systems effectively.
- Generate invoices and maintain accurate records.
- Coordinate delivery schedules and follow-ups.
- Process orders and correspondence through the online portals.
Skills & Experience
- Previous experience in administration role
- High attention to detail and excellent computer literacy and accuracy
- Excellent literacy and numeracy skills
- Demonstrated attitude of service and experience in providing excellent customer service
- Experience in operating POS and cash handling
COVID vaccination records or a valid medical exemption will be required to be supplied as part of the application process for this role.
