AddressCompany Overview
ORTC is a rapidly growing lifestyle brand committed to crafting enduring lifestyle pieces for men, women, and children. We adopt a slower fashion process through the use of premium materials and ethical manufacturing practices to create clothing and accessories that can be lived in and loved by all, for generations to come.
Job Summary
ORTC is searching for a dynamic and customer-centric sales assistant to work alongside our store manager at our Norwood location. The ideal candidate will play a pivotal role in supporting the store's operations, sales and ensuring exceptional customer experiences at all times.
Responsibilities
Customer Experience
- Provide unparalleled customer service, ensuring every customer enjoys a seamless shopping experience.
- Address customer inquiries, complaints, and product-related questions promptly and professionally.
- Handle returns, exchanges, and resolve issues in a courteous manner to uphold customer satisfaction.
Operational Support
- Assist in store operations, including inventory management, restocking, and visual merchandising to optimise sales and presentation.
- Maintain records of sales, inventory, and customer interactions, ensuring accuracy and thoroughness.
- Collaborate with various departments to support timely and effective resolution of store-related issues.
Team Collaboration
- Support the team, contributing to a positive work environment, and ensuring adherence to company standards.
- Assist in training new employees on product knowledge, sales techniques, and customer service protocols.
- Help coordinate staff shifts to ensure adequate coverage and optimise productivity.
- Collaborate with management and the head office team to ensure a seamless in-store and online customer experience.
Promotions and Growth
- Assist with the execution of promotional strategies and events aimed at enhancing customer engagement and loyalty.
- Support marketing strategies at the store level to drive sales and elevate the brand's presence within the community.
Requirements
Experience
- 1+ years of retail sales experience preferred.
- Proven track record in customer service and sales.
Skills
- Exceptional customer service and retail sales skills.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to challenges.
- Proficiency in Microsoft Office, Shopify, inventory management systems, and retail software.
- High level of attention to detail.
- Basic skills in visual merchandising.
Qualities
- Passion for fashion, sustainability, and a keen eye for trends.
- Enthusiasm for the product and a proactive, hands-on approach.
- Ability to work autonomously and collaboratively within a team environment.
- Enthusiastic and a strong desire to learn and grow.
Benefits
• Competitive salary package commensurate with experience.
• $2000 worth of ORTC Clothing Co. products per year.
• Flexible roster with rotating weekends off.
• Opportunities for professional growth and career advancement.
• Quarterly dinner with all members of the ORTC team.
If you are an enthusiastic and customer-oriented professional with a flair for retail sales and a passion for fashion and sustainability, we invite you to apply for this exciting opportunity to join our Parade Store Team.
