Retail Assistant /Service & Delivery Coordinator

Are you ready to embark on an exciting new opportunity and grow with our brand-new store? Country Care Group (CCG), an established Australian family-owned enterprise, is seeking a motivated and customer-focused individual to join our team as a Retail Assistant in Morayfield.

CCG, founded in 1997, is a leading national supplier of medical and in-home aids for people living with disability, mobility impairments, and the aged. With over 130 member stores across Australia, we are known for delivering innovative healthcare solutions and exceptional customer service. As part of our national retail footprint, this new store in Morayfield presents a unique chance to be part of a growing business and contribute to our success.

As the Retail Assistant your primary objective is to deliver excellence in service within our Showroom to create a welcoming environment for clients and medical professionals, whilst coordinating the schedules of the delivery and servicing of healthcare equipment teams. 

Must obtain a clear Police Check &  be fully vaccinated against COVID-19.

Benefits:

• Opportunity to join a brand-new store and be part of a growing business venture.
• Membership to Flare HR, giving you access to a range of discounts on national and international brands.
• Discounted Health Insurance
• Training and development programs to enhance your skills.

Key Responsibilities:

• Answer telephone queries and provide assistance to customers.
• Undertake debt collection for the store.
• Operate Point of Sale systems effectively.
• Liaise with Occupational Therapists, medical professionals, clients, and family members to provide tailored solutions.
• Generate invoices and maintain accurate records.
• Coordinate delivery schedules and follow-ups.
• Schedule all technician service appointments with clients
• Ensure record keeping of service jobs is compliant at all times

Requirements:

• Previous experience in a customer service role, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Demonstrated ability to work effectively in a team.
• Excellent computer literacy, including proficiency in Microsoft Office.
• Knowledge of healthcare products or experience in the medical industry is desirable.

If you are enthusiastic about providing exceptional customer service, have a passion for enriching the lives of others, and are excited about being part of a new store, we would love to hear from you. 

Join the Country Care Group team and contribute to improving lives through innovative healthcare solutions.