Address
Form of workPosition Overview:
Join our dynamic team as a Retail Assistant – Sales (Level 1) in our rapidly growing tool retail business. As a vital member of our team, you'll provide exceptional customer service, assist with sales, and ensure our retail store is well-maintained and merchandised. This role offers an exciting opportunity to kickstart your career in retail with ample room for growth and development.
Key Responsibilities:
- Customer Engagement: Provide outstanding service in-person and over the phone, assisting customers with inquiries, product selection, and upselling.
- Sales Processing: Process transactions through our Point-Of-Sale (POS) system with accuracy and efficiency.
- E-commerce Support: Assist with the fulfillment of online orders, including customer inquiries, picking, packing, and shipping.
- Store Operations: Perform start and end of day POS processes, maintain retail floor organization, and manage stock control activities.
- Housekeeping: Maintain cleanliness and tidiness of the retail store through general housekeeping and cleaning tasks.
Skills & Qualifications:
- Previous customer service experience preferred, with a focus on forming positive customer relationships.
- Comfortable handling a high volume of phone calls and processing orders over the phone.
- Ability to work collaboratively as part of a small team.
- Excellent verbal and written communication skills.
- Good numeracy skills and attention to detail.
- Basic computer skills, familiarity with operating a till/POS system preferred.
Work Hours
Store open hour are 8am – 4.30pm Mon – Friday & 8.30am – 12pm Saturday
