Retail Sales Manager

The Company

Imperial Group is a market leader in the precious metal, safety deposit box, numismatic, jewellery, collectable and auction industries. With unique resources and capabilities in place, the organisation is strategically positioned for continued growth and expansion with an aim of bringing new age innovation to old-world industries. 

To assist the company in achieving its goals, we are offering an exciting opportunity for the right individual to share our journey and contribute to the success of the company’s ventures. 

The Role

With the company’s foundations set and a large amount of resources at hand, we seek an experienced and enthusiastic retail professional with a passion for customer service and sales to fill our game-changing Retail Sales Manager role. 

Based at our Head Office in Hamilton, this unique position and highly vital company role, provides the successful candidate the opportunity to play an instrumental part of the company’s success by leading our retail team and driving sales performance, overseeing day-to-day retail operations, developing sales strategies, and ensuring exceptional customer service. 

We offer an extremely friendly work environment with a diverse and driven team innovating across multiple industries, and comprehensive training across the product ranges and services offered will be provided. This is a great opportunity to join a growing and expanding business with genuine long term career prospects.

A competitive incentive/bonus program is offered!

This is a full time position from Tuesday - Friday 8:30am - 5:00pm and Saturday from 8:30am - 3:00pm.

About You

You’ll communicate effectively and provide solutions for customer enquiries while demonstrating a willingness to adapt to different situations and tasks on a day-to-day basis. Be super proactive with a positive and friendly attitude and a great communicator who has a passion for sales leadership and a proven track record in retail management.

You will possess many of the following attributes:

• Proven experience as a Retail Sales Manager or in a similar role.
• Strong leadership and people management skills, with a can-do-attitude. 
• Excellent communication and interpersonal abilities.
• Knowledge of retail operations, inventory management, merchandising, audits and customer conversions. 
• Must be a team player who can integrate and work well with the established team. 
• A passion for providing exceptional customer service and the ability to "create" the ultimate customer experience.
• A fast learner who is motivated to succeed and has the ability to adapt to changes and business growth. 
• Well organised with attention to detail and the ability to prioritise tasks.
• Have good computer skills with an ability to learn new software while exhibiting a sound understanding of the microsoft office suite.
• The ability to exceed company expectations in relation to KPIs. 
• Jewellery and/or precious metals experience looked upon favourably. 
• To succeed, strong time management and communication skills are a must for the role.

Responsibilities

• Engage, educate and transact with customers in person and over the phone, in a pleasant and professional manner. 
• Complete precious metals appraisals, and facilitate the purchase of second hand goods from customers - gold buying. 
• Provide solutions to customer enquiries, ensuring a seamless and positive experience.
• Facilitate a high level of customer service for all client engagements, fostering positive relationships with existing customers and developing connections with new customers.
• Resolve customer enquiries promptly and professionally.
• Provide leadership and direction to an established retail team, leading by example, and motivating team members to achieve goals.
• Drive business and profitability to achieve and exceed store sales targets on a daily basis, effectively communicating within the team to ensure sales and other opportunities are not missed.  
• Oversee day-to-day retail operations, including inventory management, pricing, merchandising, and promotional marketing initiatives at the Hamilton store. 
• Provide regular performance related feedback (positive or negative) to Retail Consultants.
• Provide training to Retail Consultants to enhance their product knowledge and sales skills, and ensure compliance with company policies and procedures. 
• Collaborate with relevant departments to optimise stock levels and ensure timely replenishment. 
• Collaborate with senior management to develop department goals, objectives, and strategies aligned with the organisation’s overall vision and mission, while monitoring progress and making adjustments as necessary, and to ensure the store is operating smoothly and effectively to meet customer demand.
• Keep abreast of market trends to determine the need for improvements in the store and identify different opportunities.
• Collaborate with the marketing team to align promotions and marketing efforts with sales objectives. Ensure marketing promotions are implemented on a store level and tracked. 
• Manage cash and prepare banking.