Retail Shop Assistant/Administration

Coastline Pools & Spas is a successful independent family-owned business located in Raymond Terrace, NSW. We specialize in both pool shop retail and mobile pool maintenance and repairs.
This diverse role will commence as a part time position between our Retail Shop & back of house Administration.

Role responsibilities include but not limited to:

- Day to day running of the retail area and some admin work, some heavy lifting required

- Upgrade and upkeep of our quoting software including price checking and availability

- Answering customer queries and processing customer orders

- Maintaining the pool shop including stock management, merchandise presentations and shop cleanliness. Completing equipment repairs to items such as pool cleaners.

- Conducting water analysis and interpretation to the customer

- Supporting service technician field staff with internal equipment repairs

- Other Ad hoc tasks as required

The ideal candidate will have:

- Previous experience in Retail Shop sales or service roles, or an excellent attitude with the willingness to learn, full training will be provided.

- Excellent skills and proficiency in computer operations & business systems including:

Microsoft Office Suite, Accounting packages including Xero, booking management systems including Servicem8

- Excellent administration, data entry, data maintenance skills with an eye for detail

- Strong customer service skills both face to face and telephone

- Excellent organisation and problem-solving skills

- A bright, friendly, professional personality & presentation

- A keen sense of initiative and demonstrated leadership skills & experience

- Outstanding communication skills, both written and verbal  

- High levels of integrity and professionalism to support our values and mission