Retail Store Manager

SIMON JOHNSON is the retail face of Calendar Cheese Company, Australia’s leading importer and distributor of domestic and international specialty cheese, caviar, and premium dry goods, servicing premium retailers, restaurants & airlines, across Australia. We offer an extensive selection of quality cheeses, caviar and dry goods sourced from the best dairies, affineurs and producers around the world. In our Retail Stores we offer a unique shopping experience with walk-in fromageries, or cheese counters, and an extensive range of quality food products and homewares sourced from with-in Australia and across the globe.

About the Role

SIMON JOHNSON Store Managers are people who have a passion for food and customer service. They demonstrate extensive food retail experience, with a solid understanding of operating systems. They can build successful teams, work within budgets, and exceed expectations. They lead by example.

Key Responsibilities will include:

• Customer Service
  • The ability to provide exceptional customer service at all times - where the customer will have a memorable and meaningful experience in our store.
  • Help build the customer base through high levels of customer service
  • Provide extensive product knowledge
• Sales
  • Meet monthly sales budgets – achieve targets on all levels with the objective of increasing revenue and exceeding expectations, while managing costs and working within the budget
• Teams
  • Build strong teams through strong communication, regular training, motivation and a sense of fairness and team spirit. Ensure an air of professionalism is always encouraged.
• Store Experience
  • Ensure the store is clean and always looking its best through displays, look and feel and creating a welcoming atmosphere.
  • Ensure all ensure all work areas, machinery, furniture, utensils, equipment are cleaned and well maintained
  • Work to company QA standards
• Stock Management
  • Managing all movements of incoming/outgoing goods
  • Accuracy in transfers, purchases, and invoices
  • Maintain pricing and POS invoicing through: bar-coding, pricing and labelling; ensuring that procedures are followed; and monitoring prices of other local retailers to ensure market competitiveness
  • Products on shelves are label correctly
  • Process and complete regular cycles of stock-takes
    • Follow company processes for month end requirements
    • Manage used-by and/or BB dates in the store through stock rotation and management
• Operate POS registers and ensure banking processes are completed and accurate
  • Daily banking to be reconciled and secure

Skills and Experience:

• Prior experience in food retail will be viewed favourably
  • Experience in customer service-oriented roles
  • POS experience is an advantage
• Intermediate to advanced Microsoft office skills (Word, Excel, PowerPoint, Teams and Outlook).
• Strong work ethic with weekend availability
• Organisational & time management capabilities with a focus on multitasking and reprioritising
• Excellent communication, both written and verbal
• Ability to work autonomously and meet deadlines
• Positive attitude, proactive and shows initiative and works well under pressure
• A can-do, team-focused attitude is essential for success
• Strong interpersonal skills – ability to liaise confidently with customers and team members – excellent customer service skills
• Attention to detail - Accurate key entry skills

The Benefits

• Superb company culture
• Supportive management
• Staff discounts
• Competitive remuneration 
• Ongoing training and professional development
• Employee Assistance Program (EAP)
• Paid Parental Leave 
• Community Service Leave 
• Education Assistance and Study Leave 
• Employee Benefits Program 
• Novated Leasing