Retention Representative

A fantasic opportunity to join a fantastic and rewarding health insurance provider located close by Melbourne's CBD in a full time 3 month role with view to go permanent. This organisation prides itself on providing excellent career pathways and opportunity to get your foot in the door within the financial services industry. Our client is passionate about supporting their people to grow and develop within the industry and holds a strong reputation for providing an exceptional customer and employee experience - our client wants to see you succeed!
Our client's members remain the core of everything that they do, so it's no surprise that they're the recipient of multiple employer and customer satisfaction awards having been awarded the top not-for-profit health insurance provider multiple years running. Multiple roles on offer!!
Visa holders with full time work rights are welcome to apply!
What in it for you:

• Competitive entry-level salary 34.58 p/h plus super
• Full training provided
• No sales KPI's
• Flexible work from home structure - 3 days from home once trained
• Comprehensive training and development
• Dynamic, vibrant & passionate team who celebrate the small and large wins together
• Reward & recognition programs with long term career prospects

About the Role:
As a Members Services Representative you will work within a friendly and supportive team-oriented environment where you will play a key role in providing speaking with customers who have indicated a desire to leave the business and look to ensure they receive the highest possible level of care.
Your responsibilities will include:

• Speaking with customers who may be looking to leave the business and looking to retain them as a customer
• Demonstrating a knowledge of the different products and services on offer and which solution would be the best fit for a customer
• Provide quality advice to customers regarding relevant relevant health insurance products
• Display a strong work ethic and a genuine desire to assist others

HOURS: This is a full-time 3 month role with view to go permanant. Rotating roster across Mon-Fri 8.30am - 8pm.
START DATE: Monday 29th January 2024
Skills and Experience:
Our client is open to a wide variety of backgrounds however experience in a sales environment is a must. If you bring experience in health, finance, customer service or are a recent graduate looking to make your first step, we encourage you to apply!

• Sales experience within a corporate, retail or other setting
• Extremely clear and high level communication skills
• Empathetic approach when speaking with members and ability to develop rapport
• Strong PC skills and ability to work on computer-based applications
• Previous experience in a call centre or customer service environment is highly desirable

Does this sound like the right role for you? Then apply now! Alternatively, please feel free to contact Chris Harrison - Consultant on chris.harrison@randstad.com.au to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
sales, call centre, retention, acquisition, sales consultant, solutions selling, administration, insurance, finance, banking, telecommunications, automotive, solar
Education
Secondary School/High School