Return to Work Specialist

Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a Return to Work Specialist for a 12 month secondment contract.

As a Return to Work (RTW) Specialist, you’ll be a leader and expert in identifying and delivering recovery and RTW outcomes for all injury claims within your claims team. You'll use your expertise to identify and triage claims that are risk of exceeding expected Return to Work outcomes and timeframes. You’ll also work closely with the supporting case managers to identify Return to Work Barriers and positively drive a Return to Work Focus with Injured Workers and Employers.

You will utilise your knowledge and skillset in person centred injury management and exceptional stakeholder communication skills, to support workers significantly impacted by complex injuries back to Work, and back to life, safely. 

• Providing leadership as key subject matter expert within your team relating to recovery and RTW, whilst supporting your team manager and wider leadership group
• Managing a small portfolio of high-risk injury claims, supporting injured workers and employers with their recovery, RTW and Return to health
• Supporting Senior Case Managers with regular claim conferencing
• Identifying biopsychosocial risk factors leading to strategic recovery whilst achieving RTW goals
• Identifying claims at risk of developing secondary psychological injuries whilst implementing appropriate strategic measures to support injured workers back to full functional capacity
• Undertaking RTW visits and treater case conferences (both virtually and in person) when required to support recovery and RTW outcomes
• Applying a person-centered management approach focusing on injured workers’ needs, by setting recovery goals and supporting them to achieve these

• Workers Compensation scheme Claims Management experience, or significant RTW knowledge and experience
• Knowledge of Personal Injury Management concepts relating to Victoria’s Workers Compensation Scheme
• Excellent customer service skills and experience
• Time management, administrative and organisational skills
• Experience in leading people, teams or key initiatives as well as coaching and mentoring skills
• Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is also ideal

What we can offer you:

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Opportunities for ongoing education and development
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
• "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!

To apply

If this sounds like the job for you, then we want to hear from you today!

 Click on Apply for this Job.

 To be considered for this opportunity you must have right to live and work in Australia when applying.

 Agency applicants will not be considered for this position.