Address Location
Darwin, Northern Territory
Type
Contract / Temp
Industry
Administration & Office Support
Our Client is one of the largest employers in the NT, our client who supply the electricity generation and retail services across the region are seeking a number of contract temp positions to fill in customer service, revenue services and data management for immediate start. Revenue Services Officers are responsible for providing exceptional customer services and high quality data management practices to ensure on-time and accurate billing of the corporations revenue streams. Key accountabilities include; • Bill customer usage based on scheduled and requested reads. • Ensure accurate maintenance of customer, billing, and meter data in computer systems. • Investigate and resolve missing or conflicting billing and meter data, identifying anomalies and taking corrective action. • Inform customers of any changes or anomalies in their usage patterns. • Provide high-quality customer service over phone, email, or chat, aiming to resolve queries in one contact. • Assist customers through the contact centre via phone, email, or online chat. • Contribute to the review, development, and implementation of revenue services procedures and policies. Candidate Requirements: • Familiarity with billing and revenue collection procedures. • Clear articulate phone manner. • Strong professionalism, interpersonal, and communication skills. • Proficiency in MS Office packages and report preparation using spreadsheets. • Ability to work accurately under pressure in a fast-paced environment. • Team-player attitude with a focus on continuous improvement. • Flexibility, adaptability, and commitment to maintaining customer confidentiality. • Experience in problem-solving and data analysis. Benefits & Culture In return, our client offers … • Immediate start • Excellent hourly rate $40.27 p/hr + Super • Monday to Friday 37.5 hrs per hour To apply for this position please select the Apply Now button and forward your resume in MS Word format only. To have a confidential discussion regarding this role, please contact Mandy on 0488 229 213 PLEASE NOTE - To be considered for this position applicants must have the right to work in Australia. Only shortlisted applicants will be contacted.
