Room Attendant

JOB DESCRIPTION

JOB TITLE: ROOM ATTENDANT - HOUSEKEEPING

FUNCTION:

To service and thoroughly clean the Hotel’s rooms in accordance with the established standards, maintaining a high standard of cleanliness and providing our Guests with the very best service in a clean healthy environment.

RESPONSIBILITIES: 

1. Anticipates and attend to the guest’s needs and desires immediately.
2. Services and cleans allocated rooms to the highest standards within the allocated time
3. Replenishes and controls Guest supplies.
4. Reports to the Supervisor any maintenance needing attention.
5. Follows all Housekeeping policies and procedures to the standard set by the Executive Housekeeper.
6. Takes extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
7. Informs Housekeeping Office IMMEDIATELY of any unusual, different or abnormal situations seen in or around the Hotel.
8. Reports any potential health and safety hazards to the Supervisor.
9. Greets Hotel guests in a polite and courteous manner being careful not to confuse friendliness with familiarity.
10. Attends monthly departmental communication, training and information meetings.
11. Complies with all of the Hotel’s standard operational policies and procedures as outlined in the Team Handbook.
12. Has a full knowledge of, and practices all of the Hotel’s established occupational health and safety guidelines (OH&S).
13. Gives assistance to other departments or outlets when required.
14. Carries out other duties as directed by the Executive Housekeeper.