Rooms Controller

Job Number 24060169
Job Category Rooms & Guest Services Operations
Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-ManagementNatural TalentExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.W Sydney is now casting for a Rooms Controller reporting to the Welcome Manager.If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.JOB SUMMARYResponsible for managing room allocations according to guest requests and preferences whenever possible. Ensures that general enquiries are handled whilst delivering service excellence through each guest experiences, and appropriately communicates with the team in relation to room requests/check-out changes, etc. Overall, should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational and communication skills, as well as a good understanding of the guest journey.LIFE WITH THE WORKSWe believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.BENEFITSMilestone RecognitionSabbatical LeaveLeave PortabilityLove LearningCareer GrowthBonvoy EligibilityOverall WellbeingFlexible WorkingBirthday LeaveCANDIDATE PROFILEEducation and Experience * High school diploma or GED; minimum 2 years management experience in Front Office, Guest Relations, PABX or related professional area.OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.