Roster Administrator

Sovereign Lives Victoria is registered NDIS Provider, and our aim is to deliver relevant supports to individuals and family who live with a permanent disability. We are currently looking for an experienced and qualified administrative assistant to work on weekdays  in the Ballarat based office.

Qualifications required

• Certificate III or IV in Health care services or Business Administration or leadership and Management
• Other Equivalent qualifications
• First Aid and CPR
• NDIS worker Orientation Module
• Infection Control – COVID 19 Certificate
• NDIS Worker Screening Check (optional)
• COVID 19 Vaccinations
• Experience in rostering and administration job duties are preferred. 
• Proficient use of new technology, MS word, Excel, emailing and CRM systems

Job duties and responsibilities

• To carry out all shifts and rostering related responsibilities 
• To maintain communication with disability support workers
• Maintenance of Excel sheets
• Usage of the CRM system
• Positive and dynamic personality
• Great interpersonal and social skills
• Focus on task completions
• Pay attention to details (staff’s availability, short shifts and long shifts, time allocation, emails) 
• Ability to work in pressurized environments
• Ability to maintain staffs’ availability
• Informed decision-making skills
• Excellent verbal and written skills
• Adept at using technology, excel and Microsoft word
• Excellent time management and organization skills
• Detail-oriented and resourceful 
• Good problem-solving skills and ability to prioritize work
• Emotional intelligence to work well with a range of different staff
• Effective usage of communication medium such as email, phone calls and messages
• Usage for formal language and courteous behavior towards the employees/and everyone

KEY RESULTS AREA – Roster Management Duties and Key Performance Indicators (KPI’s) 

• coordinate the development of rosters for direct support staff that are compliant with rostering guidelines, staff availability and participants needs. 
• provide support to direct support staff while they are performing shifts. 
• Ensure that all components of the service delivery are appropriately managed. 
• Ensure that rosters are cost effective and use of resources is efficient. 
• Ensure workforce needs are monitored and liaise with Team Leader to replenish staffing resources, reducing the need to engage agency staff. 
• Ensure all data in the rostering system is accurate and up to date and that all changes are actioned daily. 
• Ensuring the quality of services rostered and delivered meets appropriate performance standards. 
• Rosters are developed/amended daily to support continuity of care with consideration to NDIS client’s preferences and geographical location of those clients and direct support professionals.
• Rosters are developed in advance for each pay period and disseminated to relevant workers within agreed timeframes. 
• All shifts are covered by appropriately matched staff. 
• Queries on rosters are resolved promptly.. 
• Staff availability regularly updated and maintained in Caremaster system 
• Rosters are cost effective and efficient.
• Workforce needs are regularly reviewed. 
• Rostering data is accurate and up to date. 
• Reduced number of queries regarding staff rosters & reduced number calls from families/carers. 
• Shifts distributed on a fair and equitable basis. 
• To attend formal and team meeting
• To work according to the HR instructions

Working Hours and Benefits

• Weekdays – shifts are rotating according to the following hours
  • 9am - 2.30pm 
  • More hours may be applicable
  • Wednesday & Thursday
  • Support Working hours may be available, if you are qualified & experienced.
  • Great work environment