AddressWhat’s on Offer
Reporting into the Head of Sales - Home you will be responsible for building and maintaining strong relationships with our key clients.
Your primary focus will be on nurturing existing accounts, identifying opportunities for growth, and ensuring client satisfaction.
You will collaborate with cross-functional teams to deliver exceptional service, meet sales targets, and foster long-term partnerships.
This role requires a results-driven individual with excellent communication, negotiation, and problem-solving skills.
About the Role
Client Relationship Management:
- Must have the experience and ability to manage complex stock portfolios and vendors
- Develop and maintain a deep understanding of clients' needs, business objectives, and pain points.
- Serve as the main point of contact for assigned accounts, addressing any concerns or inquiries promptly and professionally including the assessment and negotiating of reserves with clients and BDMs.
- Proactively engage with clients to build rapport and ensure satisfaction with Grays' products and services.
- Identify upselling and cross-selling opportunities to drive revenue growth within the existing client base.
Sales and Revenue Generation:
- Collaborate with the sales team to create account plans and strategies for maximising revenue from existing clients.
- Meet and exceed sales targets, revenue quotas, and key performance indicators (KPIs) set by Grays.
- Participate in sales presentations, negotiations, and management of client from pre to post sale to secure ongoing business relationships.
Account Planning and Forecasting:
- Develop and execute comprehensive account plans, outlining strategies for client retention and growth.
- Analyse market trends and client behaviour to forecast future sales opportunities and potential risks.
- Regularly report on account performance, sales activities, and progress toward objectives to management.
Team Collaboration:
- Collaborate with internal teams, including marketing, operations, shared services and customer service, to ensure seamless delivery of products and services to clients.
- Communicate client feedback and requirements to relevant people/departments for continuous improvement of products and processes.
Client Advocacy and Issue Resolution:
- Act as a client advocate within Grays, ensuring that clients' needs are well understood and addressed promptly.
- Resolve client issues and concerns in a timely and satisfactory manner to maintain strong NPS levels.
We believe that our Sales Account Manager will play a crucial role in driving customer success and contributing to the company's growth.
If you are a proactive, customer-focused individual who thrives in a dynamic and collaborative environment and don’t mind a hybrid working environment where you will be required to come into the office for at least 3 days a week, we encourage you to apply and join our team.
About Grays
Grays is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors. We offer our customers great value and convenience and our vendors an efficient alternative sales channel.
We employ around 400 people throughout Australia in our network of state-of-the-art warehouses, distribution centres and offices.
If you’re looking to continue your career in a growing, dynamic and ambitious organisation – don’t delay! Submit your application today and come along the journey with the team at Grays.
Please note, all successful applicants will undergo background checks including Australian Criminal History, right to work and bankruptcy. Only short-listed applicants for this role will be contacted.
