Sales Appointment Setter (Work From Home)

We’re Hiring!

Do you want to be part of a vibrant team helping thousands of individuals and
businesses across Australia navigate the NDIS marketplace?

We are growing and if you join us now you’ve got the opportunity to be part of a dynamic company with proven products, incredible service and people who are known for the great care that they take with their clients and each other. 
Specifically, we are looking for an experienced phone operator with exceptional customer service skills to join our Client Success call team. As the first point of contact for new enquiries, you will play a crucial role in qualifying and triaging leads and booking appointments for the sales team. Your ability to communicate effectively, work collaboratively with your team, and maintain systems will be key to your success in this role. You must be passionate about helping others as this is our main goal.

If you want to…

• help hundreds of individuals and businesses across Australia navigate their journey as an NDIS provider successfully
• be part of a professional, friendly and supportive team in an ever evolving industry
• meet with customers who genuinely need your help and are eager to speak with you
• feel great about the services and support you are providing
• Work From Home
• and be supported by people who care about your success as much as we care about ours...

Then this position might be for you.

Duties and responsibilities include: 

• Managing a pipeline of inbound leads with calls, emails, and chase ups daily.
• Correctly qualifying leads to ensure high show rate and conversion in sales diaries.
• Triaging new enquiries effectively, ensuring clients are directed to the most appropriate service and resources to meet their needs
• Providing fast and efficient service to new enquiries
• Actively monitoring and follow up on all open enquiries over time
• Document client interactions and maintain accurate records of all calls and outcomes 
• Report necessary feedback on client issues
• Delivering on KPIs and targets

Apply ONLY if you feel that you have these qualities:

• At least 2 years prior experience in a sales environment qualifying leads and booking Sales Appointments. 
• Exceptional phone skills, with the ability to communicate clearly and effectively verbally and in writing. 
• You must be comfortable working in a fast-paced environment with a high volume of inbound enquiries each day to call and follow up.
• You must be a customer service star, providing the highest level of service, impressing clients and assisting them to achieve their goals will be what drives you. If this is not you...please do NOT apply!
• You must LOVE speaking with people and have the ability to build relationships quickly over the phone. This role is heavily phone based with most of the day spent speaking with new enquiries on the phone
• You must be accountable and autonomous with an ability to self-manage and motivate yourself. While you do have an incredibly supportive team working with you, it is a busy role and the successful candidate will be expected to plan and manage their own workload accordingly.
• You must be great with technology and working with CRM systems to ensure that all information is kept up to date and accurate.
• You must be a POSITIVE PERSON
• You must be LOYAL
• You must be METHODICAL - if you don't like routine, and you don't like details, this is NOT the position for you. You will be doing the SAME THING every day. Every call is different and presents its own challenges, but you must be comfortable sticking to the ROUTINE.
• You must be COACHABLE. If you think you're already a superstar and don’t know how to take constructive critique, this is NOT a position for you. So, if you're not open to GROWTH, DO NOT apply.
• You must have tremendous INTEGRITY. That means being able to say NO when we cannot genuinely help someone or add value to their situation, even if this means turning a potential client away. 
• You must be looking for a LONG-term commitment, working with and for us. If you are trying to fill your time in between gigs, or while building your own business, DO NOT apply.

You will be provided with extensive training and support in our services and systems so that you can deliver excellent service with individuals and businesses across Australia. This is a Work From Home, so you will need to have a quiet and professional workspace and a strong and reliable internet connection.

This is a full time position with a $75,000 base salary plus super plus bonus for hitting appointment setting targets.

If this sounds like a perfect fit for you, and if you are a serious go-getter with a passion for providing excellent customer service over the phone, please apply and we will be in touch with you soon.

Don't delay reaching out because we're looking to fill this position immediately and wouldn't want you to miss out!

If this post describes someone you know, please ask them to apply.

Thanks for reading,
Provider+

Please note - we will not accept unsolicited phone calls or emails relating to this role, please apply via SEEK. Find out more about Provider+ on our website and our 500+ Google Reviews.
 

How to apply:
We would love to hear from you! Apply now via SEEK with your resume and cover letter. Applications Close when the right person applies - SO DON'T DELAY!