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Form of workAs a Sales Associate at Chopard Sydney, you will play a pivotal role in delivering an unparalleled shopping experience, reflecting the luxury and craftsmanship synonymous with our brand. Your primary responsibility will be to drive sales while embodying the high standards of customer service and operational excellence that define Chopard.
Key Responsibilities:
- Sales Excellence: Achieve individual sales targets while contributing significantly to the team’s overall sales goals. Proactively identify and seize opportunities to increase sales and store profitability.
- Exceptional Customer Service: Deliver unparalleled customer service that exceeds Chopard’s luxury standards. Create memorable experiences for all clients by understanding their needs, offering personalized solutions, and ensuring they leave with a lasting positive impression.
- Client Relations: Handle all customer enquiries and complaints with the utmost professionalism and tact. Utilize problem-solving skills to resolve issues efficiently, ensuring customer satisfaction and loyalty.
- CRM and Client Data Management: Manage customer data using the company’s CRM system. Develop and maintain long-term relationships with clients through regular engagement, personalized communication, and exceptional after-sales service.
- Event Coordination: Support in the planning, preparation, and execution of exclusive in-store events.
- Boutique Operations: Maintain daily boutique operations, including inventory management, stock replenishment, and visual merchandising (VM) setups, ensuring the store presentation aligns with Chopard’s luxury standards.
- After-Sales Service: Contribute to the after-sales service process, guaranteeing that all client needs are met promptly and efficiently, enhancing customer satisfaction and brand loyalty.
- Ad-hoc Responsibilities: Perform additional tasks as assigned by the Boutique Manager, showing flexibility, initiative, and a commitment to excellence.
About You
- Energetic, pleasant, and outgoing, with a passion for luxury retail
- A positive thinker who thrives in a team environment and is committed to continuous improvement
Experience and Skills
- A passion for client service and an understanding of luxury brand clientele
- Minimum of 3 years in luxury retail, with preference given to candidates with experience in watches and high jewellery
- Fluent in English and with additional language skills desirable
- Exceptional communication and presentation skills
- Ability to work independently and as part of a team
- Flexibility to work weekends, holidays, and special events
Benefits
- Competitive base salary and commission structure
- Ongoing training and professional development opportunities
- Staff discounts on luxury watches and accessories
- Collaborative and supportive work environment
- Opportunity for career growth within a prestigious brand
Job Types: Full-time, Permanent
