AddressAt IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
• $27.56 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
• These positions are Permanent Part-time 50hrs or 60hrs/fortnight.
• The internal job title for this role is Sales Co-worker.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts ranging from 9am to 9:30pm. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
RECRUITMENT PROCESS
• If your application is successful, you may be invited to complete a video interview as part of the recruitment process.
• If your application is progressed, you will be invited to attend an in-person interview with the hiring team.
• If you are successful for this role, you will be required to attend a 2-day Welcome induction Monday 22 July and Tuesday 23 July 9am-5pm.
• If you are successful, your shifts will commence from Monday 22 July 2024.
About this work area
As Sales Co-worker your responsibilities will include, but are not limited to:
• Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their kitchen and home furnishing needs.
• Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for them.
• Supporting customers with their kitchen design process using the Kitchen Planning 3D rendering software and accessory workshop. You will build strong relationships with the customer throughout their planning journey.
• Following up on customers after initial planning appointments, via phone call to discuss their kitchen designs, answer questions, and address any concerns.
• Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
• Stay knowledgeable about in-store specials, delivery options, product features and benefits.
As Sales Co-worker you are or have:
• A passion for our home furnishing products and working with customers.
• A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently.
• A calm and confident approach along with strong communication and customer skills, ensuring we keep the customer in mind no matter what we do.
• Ability to prioritise tasks in a fast-paced environment and manage your own tasks.
• You have proficient computer skills and an ability to learn about all technical aspects of the IKEA kitchen, dining, and bathroom range.
• A safe mindset and being comfortable with physical work and manual handling including repetitive lifting.
• Prior experience selling in a fast-paced customer centric retail environment. A background in showrooms sales and kitchen design will be highly regarded.
We need people like you
At IKEA, work is so much more than a job. Come join us!
