Sales Consultant

We are proud to partner with an industry leader of product innovations and business models with a focus on sustainability. Our client is an independent family-owned company who have been in operation for over 120 years, offering a range of premium domestic appliances and pride themselves on the performance, quality, durability and service of their products. Customers around the world remain loyal to this premium brand.

The role:

Their people are the heartbeats of the organisation and are empowered to bring their authenticity to the workplace. They are seeking a sales focused applicant to join their experience centre in Doncaster! With full training provided this is an amazing opportunity to step into a role and build your career with a premium brand. As a Sales Consultant, you will be responsible for providing their clients with premium customer service, providing product solutions and build strong customer relationships. Motivated and positive, you will have demonstrated experience working in a busy retail sales customer service role and be capable of providing outstanding service to customers. 

Your responsibilities will incorporate:

·       Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales

·       Ensure showroom and equipment are clean and in line with display standards

·       Support the in house Culinary Team with the coordination of cooking classes

·       Continually learn and improve on product knowledge in order to offer best solutions to customers

·       Assist with telephone enquires and general administration duties

·       Assist with trading nights, product training sessions and showroom events

·       Active participation in the customer engagement framework

·       Achieve and exceed team based targets & KPIs

 
To be considered for this position you will demonstrate the following capabilities:
 

·       Experience delivering world class customer service standards with a consultative approach

·       Ability to work and succeed in a team environment

·       Ability to resolve customer enquiries and potential conflicts in a professional manner

·       Can thrive in a fast paced, high pressure situations

·       Adaptable and ability to think quickly on your feet to provide solutions to customers

·       Possess excellent communication skills

·       Intermediate knowledge of systems including MS Excel and CRM software

·       Desire to continually learn and improve on product knowledge in order to advise our customers 

Benefits 

·       Staff Discounts on products

·       Training, coaching and development from an experienced Centre Manager

·       Career development opportunities from a company who supports growing from within

·       Opportunity to join a fantastic workplace culture and team

Successful candidates must be able work 15-20 hours over a 7 day rotating roster. The centre operates Monday – Wednesday 9am-5.30pm, Thurs-Friday 9am-9pm, Sat 9am-6pm, Sun 10am – 5pm. Public holidays 10am-5pm – shift penalty rates will apply.

Interviews to commence immediately. Apply today with your resume & cover letter! For a private & confidential conversation please call Natalie or Brooke at DFP Mulgrave on 03 8545 7***