Sales Consultant | Retail Energy

About The Business

Next Business Energy is a green tech energy retailer focusing on the small to medium-sized business market.

We are a small team with big values and growing fast! (Awarded 1st in the AFR fast 100 in 2018, Awarded the top three high growth companies in Asia Pacific by the Financial Times 2020 and winner of 5 Business Energy Categories by Mozo Experts Choice Energy Awards 2020).

Overview of Position

The role of Sales Consultant is a critical part of the team that will drive sales & complete tasks to support the sales team. The role is responsible for engaging directly with customers & brokers to understand needs, deliver outstanding sales service and ensure that individual acquisition and renewal targets are achieved. The Sales Consultant Agent will be responsible for.

• Achieving individual acquisition and renewal targets to achieve NBE’s goals
• Understanding customer & broker needs and selling the right product 
• Providing outstanding experience that leaves customers with confidence in their purchase decision
• Delivering reporting & data accurately to assist the team internally
• Responding to broker enquiries for pricing requests

Reporting directly to the Internal Sales Manager, the role primarily focuses on achieving individual acquisition and renewal targets, whilst maintaining outstanding customer & broker experience outcomes.

Key Responsibilities 

Sales 

• Achieve new customer acquisition targets for individual agent
• Achieve renewal customer NMI target for internal sales team
• Proactively follow up new and existing customers & brokers and manage sales pipeline
• Follow sales scripts and processes to maintain positive regulatory and compliance 
• Ensure customers understand fully what they are agreeing to before getting Explicit Informed Consent (EIC)
• Obtain Explicit Informed Consent (EIC) for all sales
• Obtain LOA and authorisation when providing agreements to brokers
• Understand customer & broker needs through questions and build in the moment relationships to facilitate sales
• Ensure all products and offers sold meet or exceed identified needs and be able articulate how

Sales Capability Development 

• Complete all mandatory compliance training and other training as directed
• Participate in a weekly review of calls made to customers with one up manager for coaching
• Attend weekly sales meeting and provide insights on sales made and lost
• Assist other sales channel or as directed to help build new processes and on-board new channels

Business Improvement

• Assist with identifying process issues that are hindering sales and provide suggested changes
• Identify blockers to sales and suggest solutions
• Work with other teams across the business where required to expedite customer transfers or pricing requests

Customer Service

• Deliver outstanding customer experience with every customer engagement
• Listen to customers challenges and be empathetic
• Be proactive in taking ownership of a customer problem and resolve to avoid complaints

Key Performance Indicators

Key performance indicators set out required performance levels against specific requirements of this position. These are the standards against which the above duties will be measured. This is not a comprehensive list of all job requirements and the list may be changed and extended at each performance review by mutual consultation.

These are the base KPIs for the role. Specific KPIs may be added to this list to focus the role on the important behaviours.

Qualifications/Competency

Essential

• Demonstrated track record in B2B sales in energy markets via both inbound and outbound campaigns 
• Very strong interpersonal motivational and relationship building skills
• Strong verbal communication and documentation skills
• Be genuinely tactful, empathetic, diplomatic and understanding of customer needs and expectations
• Have a professional and reputable standing and ably represent the company
• Excellent time management and organisational skills, meet deadlines and work independently
• Hands on proficiency with MS Office

Desired

• Demonstrated track record in a similar role. 3 years + preferred
• Proven ability to negotiate - written and verbal
• Strong time management skills to ensure quality is high and customer satisfaction
• Excellent computer and business communication skills
• Exceptional stakeholder management skills
• Ability to build strong relationships with customers and internal stakeholders
• Self-motivated, proactive with a can-do attitude.

What we can offer you in return

⭐ Attractive and competitive salary + 13% superannuation

⭐ Gym membership reimbursement 🤸‍♀️ 🤸‍♂️ 🏋‍♀️

⭐ Access to our employee assistance program (EAP) for you and your loved ones.

⭐ Hybrid WFH policy 🏢 🏡

⭐ Training and development budget for continuous growth and development for all staff 📚

Next Business Energy is an equal-opportunity employer. All applications will be treated with confidentiality.

We are committed to creating an inclusive and diverse workplace, and we strongly encourage applications from all backgrounds to apply.

You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks.