AddressOTE
GBP £30,000.00/Yr.
Overview
Lookers Customer Contact Centre Newcastle
Salary; £22,000 plus OTE up to thirty thousand pounds
Hours: Monday to Sunday (40 hours per week on a rota basis)
As a Sales Support Advisor at Newcastle Customer Contact Centre you will be working with brands including Vauxhall, Renault, Nissan, Dacia and the newly added Ora. Our Sales contact centre advisors play a crucial role in delivering Lookers first class customer experiences .This is a full-time office based role where collaboration amongst the team of advisors is essential and continual growth are key to ensuring we create a centre of excellence. The CCC has a friendly and fast paced buzz environment which is perfect for enthusiastic team players.
As a Sales Support Advisor here at Newcastle CCC you will be reporting to Steven Bell who is a highly experienced Central Sales and Customer Service Manager. Steven along with the friendly team of advisors and team leaders will be giving you ongoing support to ensure that you have the tools needed to perform to the very best of your ability. You will also receive brand specific training which will enable you to progress within the business long term. Options to progress are always available so this is the perfect opportunity to kick-start your motor trade career at Lookers!
You will have the pleasure of liaising with customers through telephone and digital communications to arrange both physical and virtual appointments which will result in sales. This is the perfect opportunity for a customer focused individual to join our award-winning business, be part of a performing team and develop in their career. We are looking for candidates with a passion for sales to help deliver an exceptional service to our customers.
Responsibilities
- Provide fantastic customer service to all customers enquiring about purchasing a vehicle
- Manage your own workload to ensure leads are are followed up and customers are contacted at the correct time
- Deal with enquiries via the telephone, email and manufacturer platforms
- Work towards manufacturer KPI's
- Provide as much detail on the enquiry to the dealership to allow a fantastic customer experience
Qualifications
The ideal candidate will have prior customer service experience, whether that be face to face or telephone based. They will be highly organised, ambitious, and have a positive can-do attitude. Excellent communication skills are essential for this role, as is a friendly and professional telephone manner and a good level of computer literacy.
Automotive experience is desirable, however not essential as full training will be provided as part of your induction and ongoing learning, allowing you to expand your knowledge of the automotive sector. You will be provided with opportunities for career progression in a variety of different roles within the Group.
So, if you'd like to advance your career with an employer with over 100 years of experience in the motor industry, apply now!If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email michaeltaylor@lookers.co.uk
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being
Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.
