Customer Advisor (SSC)Located at our Warners Bay Office.
- Full time or part time appointments available.
- $28.50 to $29.50 per hour + Superannuation and Leave Loading and/or casual loading.
- To be considered for this role, applicants must hold current work rights for Australia.
- Enjoy a day off on your birthday
About the Service Support Centre (SSC)Our Service Support Centre is an integral part of Regional Australia Bank's business structure and is responsible for ensuring the delivery of excellent telephone service to members by way of 'first point of contact' resolution. The opening hours of our SSC are Monday - Friday 8:00 am to 6:00 pm as well as Saturday 8:30 am to 12:00 pm.The SSC is a fun and dynamic environment to work in, providing an excellent start for those looking to expand their career opportunities within financial services and beyond.
About the RoleThe
Customer Advisor (SSC) is a multi-skilled first point of contact, role. For the
Customer Advisor (SSC) the focus is on the customer experience, helping both new and existing customers with their banking needs and goals via telephone interactions. As you learn on the job, we will support your development, providing training and coaching including the obtainment of Tier II accreditation to ensure that you can confidently provide advice on products to our customers.
About YouTo be successful in this role you will need to have:- A strong customer focus, excellent communication skills and a friendly professional phone manner
- Problem-solving abilities and the capacity to be calm under pressure
- Effective time management and multitasking skills
- Basic knowledge of banking products, services, and procedures (training will be provided)
- A willingness to learn and to work cohesively in a team.
To ApplyIf you feel you have the skills, attributes and experience that will allow you to succeed in this position, and are genuinely focused on having a positive impact on customers, then we would love to hear from you!Apply by submitting:
- A cover letter that includes your work preferences and detail of your availability (hours/days of week)
- A current resume that outlines your work experiences, skills, and interests
via our website: before the closing date of: Midnight, Wednesday, 15 May 2024.Enquiries:For additional detail about these opportunities, contact the Team Leader, Megan Olley via email molley@regionalaustraliabank.com.au.
About UsRegional Australia Bank is a customer-owned bank with a reputation for being flexible, personable and being able to make the complex simple. With roots in regional NSW and head offices located in Armidale and Port Macquarie, Regional Australia Bank has grown to be one of the premier banking alternatives to the 'Big Four' banks.So, if you've got the skills and are passionate about people and creating a better, more sustainable place to live, then connect with us at Regional Australia Bank! The success of our business is determined by how well we share our passion for championing regional prosperity, including the financial prosperity of the people residing here.
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