Sales & Customer Relationship Coordinator

• Newly created role to drive sales conversions across VMCH services
• Permanent, full-time role with hybrid work arrangement located in Wantirna
• Enjoy a fantastic team culture and excellent NFP salary packaging benefits

About the role

As the Sales & Customer Relationship Coordinator, your primary focus is to increase sales conversions. In addition, you will assist in driving a sales mentality across the customer service centre to ensure VMCH continues to grow market share in an ever-changing aged care sector.

Some of your responsibilities will include:

• Identifying customer needs and communicating VMCH’s value proposition
• Educating clients and their families in all products, services and packages and promoting VMCHs point of difference compared to our competitors.
• Growing current customer portfolio to achieve revenue targets through outbound and inbound call activities.
• Prioritising selling time to build and maintain a balanced funnel of prospects to generate sales, achieve account penetration and drive market share growth.

About you

You have a passion for phone sales and a proven track record of achieving sales targets.

Your communication and interpersonal skills are exceptional, allowing you to quickly build rapport with potential customers.

You are self-motivated, proactive, and resilient with the ability to maintain a positive attitude through challenges and setbacks.

A true sales professional, you thrive under pressure and can manage your time effectively to meet competing demands.

You display a willingness to learn and the ability to adapt to changing market conditions and customer needs.

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A rewarding and supportive work environment, with opportunities for professional development and career progression.
• A competitive salary, with salary packaging benefits that can increase your take-home pay.
• A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave.
• Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
• Discounted private health insurance and discounted school holiday care support.
• A chance to make a positive difference in the lives of older people and the community.

About us

VMCH is a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education.

We operate in over 50 locations, have 2,600+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

We are committed to providing compassionate, respectful and quality services to all, regardless of faith, background or circumstance.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International Police Check.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.