Sales & Events Coordinator

Sales & Events Coordinator
Organisation name: Spacecubed 
Position Type: Full time
Location: The Hub, Bentley Technology Park
Reporting: Senior Growth Manager

MAIN DUTIES/RESPONSIBILITIES:

The Sales & Events Coordinator is the go-to person for building the community at The Hub, located within Bentley Technology Park. They deliver exceptional visitor experiences in every interaction and work within the sales and marketing team to coordinate sales for coworking, meeting rooms and events. 

They will also support by opening and closing the space when required, managing the front desk, keeping the space organised and working with the onsite Events Coordinator.

Sales:

• Manage incoming enquiries via email and phone, responding in a timely matter with space availability and quotes
• Hosting tours to showcase the space to potential clients
• Hosting activation events (group tours, speed networking etc.) to bring in new leads and potential clients
• Assist the Community Team in creating and maintaining relationships
• Handover of all closed event deals to the Community Coordinator
• Manage contract administration and tracking, renewals, and cancellations
• Assist with the preparation of sales reports and analysis for Space and Events
• Help to maintain and update customer information, pipeline deals and information in Spacecubed CRM

Reception:

• Meet and greet members and visitors proactively in a timely manner
• Troubleshooting member issues and tech and AV questions as required
• Assist guests and members with function space, meeting room bookings and setups
• Managing phone and chat systems, assisting callers with general information and directing enquiries to relevant team members.

Skills required:

• You have rock-solid communication skills and outstanding organisational skills
• Demonstrated experience in providing exceptional customer service
• You've got the enthusiasm and can-do attitude to help our residents with whatever they need. There's no challenge too big or small.
• You are reliable
• Strong time management, attention to detail and multitasking skills
• Some technical knowledge would be favourable (working AV units/sound systems)
• Hospitality, admin, customer service or retail experience preferred
   

PERFORMANCE GOALS:

• Maximise events occupancy in available spaces and achieve growth targets for events.
• High percentage of renewals from current clients
• Delivery of activation event schedule to bring new potential clients into the space
   

We are an equal opportunity employer and strongly support applications from diverse backgrounds and communities.

To Apply: Submit your resume and a cover letter.

Please include in your cover letter a short paragraph as to why you think you would be great for this role.