The Hub - Sales & Events Coordinator

MAIN DUTIES/RESPONSIBILITIES:

The Sales & Events Coordinator is the go-to person for building the community at The Hub, located within Bentley Technology Park. They deliver exceptional visitor experiences in every interaction and work within the sales and marketing team to coordinate sales for coworking space, meeting rooms and events. 

They will also support by opening and closing the space when required, managing the front desk, keeping the space organised and working with the onsite Community Coordinator.

Sales:

• Manage incoming enquiries via email and phone, responding in a timely matter with space availability and quotes.
• Hosting tours to showcase the space to potential clients
• Assist the Community Team in creating and maintaining relationships
• Handover of all closed event deals to the Community Coordinator
• Manage contract administration and tracking, renewals, and cancellations
• Assist with the preparation of sales reports and analysis for Space and Events
• Help to maintain and update customer information, pipeline deals and information in Spacecubed CRM

Reception:

• Meet and greet members and visitors proactively in a timely manner
• Troubleshooting member issues and tech and AV questions as required
• Assist guests and members with function space, meeting room bookings and setups
• Managing phone and chat systems, assisting callers with general information and directing enquiries to relevant team members.

Skills required:

• Background in sales is preferred by not required for this role, willing to teach the right individual
• You have rock-solid communication skills and outstanding organisational skills
• Demonstrated experience in providing exceptional customer service
• You've got the enthusiasm and can-do attitude to help our residents with whatever they need. There's no challenge too big or small.
• When you're faced with a question, you don't know the answer to...you find one!
• You have an eye for the smallest of details, and you make sure that even the most repetitive of tasks are done right every time!
• You are reliable
• Strong time management, attention to detail and multitasking skills
• Some technical knowledge would be favourable (working AV units/sound systems)
• Hospitality, admin, customer service or retail experience preferred

We are an equal-opportunity employer and strongly support applications from diverse backgrounds and communities.

To Apply: Submit your resume and a cover letter.

Please include in your cover letter a short paragraph as to why you think you would be great for this role.

Job Type: Part-time

Expected hours: 32 per week