Address#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts!
About The Team:
UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mentality of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.
About The Role:
We are looking for an outstanding sales leader to lead one of our Customer Success teams in Mid-Market. You will be at the forefront of the next phase of our growth with a big focus on driving our martech products, along with profitability, restaurant success. As a member of the Mid-Market leadership team, you will report into the Head of Mid-Market and play an active role in setting our customer success GTM, ensuring that your team is set up to exceed our commercial objectives.
Your Impact in Role:
- Lead a successful Mid-Market Customer Success team, responsible for exceeding commercial targets and working closely with leadership and cross-functional teams.
- You will implement an efficient and data driven operating rhythm that drives the team in a fast paced environment.
- You will need to balance the forest and the trees, ensuring your team is clear on how to achieve their quarterly targets, while you simultaneously look around the corner and plan for your team's future.
- You will collaborate closely with Sales Operations and Merchant Operations to analyse data & insights, and find opportunities to improve sales motion, value proposition, sales enablement, systems, processes, and programs.
The Experience You’ll Bring:
- Proven track record: You'll have experience in leading successful customer success teams.
- Business sense and critical thinking skills: Be a strong influential voice for the Mid-Market segment, working closely in a complex stakeholder environment with cross-functional teams to grow your area of business, developing a web of influence across our various operations teams.
- Coaching and mentoring skills: A passion for coaching and a track record of developing talent.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to **************@uber.com.
