Sales & Pricing Coordinator / Freight Forwarding

A leading supply chain and logistics organization that offers freight solutions locally as well as internationally, is offering an opportunity for an experienced sales support / coordinator to join their Business Development and Client Services team.    

Reporting directly to the General Manager, and forging close collaborations with Sales department, as well as their loyal blue-chip customers, overseas offices, and suppliers across the globe.

Your primary responsibilities will be to fully support the Commercial Sales team with the following tasks but not limited to:

• Provide customer support in person, by email and phone, 
• Build sustainable relationships and trust with customers.
• Meet personal/customer service team targets, 
• Updating rate cards and generating new quotes in collaboration with external carriers and other supplies.
• Receipt of customer orders 
• Manage all Shipping documents and carrier notifications. 
• Shipment Costings to be regularly updated and given to sales at least two weeks prior to vessel arrival for price confirmation, 
• Updated costings with prices variances and ensure all invoices are accurate. 
• Ensure customers are invoiced in a timely and accurate manner. 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution,  
• Keep records of customer interactions, process customer accounts and file documents, 
• Maintain accurate Excel spreadsheets.  
• Maintain Supplier invoices to be entered into invoice spreadsheets. 
• Follow communication procedures, guidelines and policies, 
• Provide suppliers with forecasts as required to aid in delivery management,

This role suits an individual with a background in support, high end customer support and someone who has international shipping and Freight Forwarding work experience particularly within sales support /administration.

You must demonstrate:

• Experience in a highly support role within a Sales Support within Freight forwarding services.
• Experience in the International logistics (Import or Export) / shipping industry, is essential.
• Knowledge of ICOTERMS preferred.
• Proficiency in advanced Excel or cargowise, but not essential.
• Keen attention to detail is a must.
• A sense of urgency
• A collaborative approach working within a team environment.
• Readiness to undertake additional tasks as necessary.
• Skillful task prioritization and exceptional organizational aptitude

This represents an extraordinary opportunity. 

For serious consideration submit your resume in word format. Only short-listed candidates will be contacted for an initial phone screen.